Is Progressive Leasing a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Leasing have rated their employer with 3.1 out of 5 stars in 76 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Leasing employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Leasing now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Leasing .

Does Progressive Leasing pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Leasing with 3.0 out of 5 stars based on 76 anonymously submitted employee reviews. This is 12.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Leasing.

What are the top reviewed jobs at Progressive Leasing?

Customer Service Representative (66) , Merchant Support (24) , Territory Sales Representative (23) , Collections Specialist (20) , Manager (13) , Software Engineer (13) , Supervisor (13) , Area Sales Representative (10) , Customer Service (10) , Senior Software Engineer (10) , CPA (9) , Product Manager (9) , Customer Payment Assistant (7) , Project Manager (7) , Sales Representative (7)

What are the pros of working at Progressive Leasing according to real employee reviews?

"Great culture and the people are a blast to work with." ((in 86 reviews)); "Great benefits and growing exponentially." ((in 73 reviews)); "Great people and they take care of our customers." ((in 57 reviews)); "The pay is great and they offer a shift differential if you are on the evening shift." ((in 37 reviews)); "Leadership is great" ((in 27 reviews))

What are the cons of working at Progressive Leasing according to real employee reviews?

"Management is awful" ((in 31 reviews)); "Bonuses are always being decreased and anyone can complain on someone to get you in trouble, no proof required." ((in 11 reviews)); "There were layoffs due to Covid 2 years ago which was sad, but it made sense." ((in 11 reviews)); "Angry callers, difficult merchants, Some favoritism" ((in 8 reviews)); "always hired supervisor from outside instead of within the company." ((in 8 reviews))

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Progressive Leasing

Progressive Leasing Customer Service (CSR) reviews

3.1

89% would recommend to a friend

(76 total reviews)

Steve Michaels

88% approve of CEO

96% positive business outlook

Ratings by demographic groups

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Customer Service (CSR) employees have rated Progressive Leasing with 3.1 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Leasing is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

76 reviews

3.0

Jun 17, 2025

Overall enjoyed working here ..

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Friendly environment and good people to work with

Cons

Laid me off without notice while i was 8 months pregnant right before I was supposed to get a raise and go to maternity leave .

3.0

May 7, 2025

Ok company loosing its core beliefs

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Dedicated staff easy to follow direction

Cons

Vague strategy from upper management

3.0

Apr 9, 2025

Great Please to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

fun culture, great snacks, great people

Cons

the clientele are trashy. It can be hard to take time off.

Viewing 1 - 3 of 76 Reviews

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Jobs at Progressive Leasing

Bilingual Team Lead, Customer Service (AZ)

Glendale, AZ

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Bilingual Team Lead, Customer Service (UT)

Bilingual Supervisor, Customer Service (AZ)

Bilingual Supervisor, Customer Service (EPTX)

Bilingual Supervisor, Customer Service (UT)

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Progressive Leasing reviews Progressive Leasing Customer Service (CSR) reviews

Progressive Leasing

Progressive Leasing Customer Service (CSR) reviews

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Overall enjoyed working here ..

Ok company loosing its core beliefs

Great Please to work

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