Is Progressive Leasing a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Leasing have rated their employer with 3.1 out of 5 stars in 76 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Leasing employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Leasing now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Leasing .

Does Progressive Leasing pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Leasing with 3.0 out of 5 stars based on 76 anonymously submitted employee reviews. This is 12.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Leasing.

What are the top reviewed jobs at Progressive Leasing?

Customer Service Representative (66) , Merchant Support (24) , Territory Sales Representative (23) , Collections Specialist (20) , Manager (13) , Software Engineer (13) , Supervisor (13) , Area Sales Representative (10) , Customer Service (10) , Senior Software Engineer (10) , CPA (9) , Product Manager (9) , Customer Payment Assistant (7) , Project Manager (7) , Sales Representative (7)

What are the pros of working at Progressive Leasing according to real employee reviews?

"Great culture and the people are a blast to work with." ((in 88 reviews)); "Great benefits and growing exponentially." ((in 70 reviews)); "Great people and they take care of our customers." ((in 56 reviews)); "The pay is good (but yearly increases can be really hard to get)." ((in 42 reviews)); "Leadership is great" ((in 28 reviews))

What are the cons of working at Progressive Leasing according to real employee reviews?

"Management is awful" ((in 32 reviews)); "There were layoffs due to Covid 2 years ago which was sad, but it made sense." ((in 13 reviews)); "Constant change in structure, had more than 5 managers in the timeframe of a year." ((in 12 reviews)); "always hired supervisor from outside instead of within the company." ((in 9 reviews)); "hard to get time off and can be a struggle" ((in 7 reviews))

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Progressive Leasing

Progressive Leasing Customer Service (CSR) reviews

3.1

89% would recommend to a friend

(76 total reviews)

Steve Michaels

88% approve of CEO

96% positive business outlook

Ratings by demographic groups

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Gender

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Customer Service (CSR) employees have rated Progressive Leasing with 3.1 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Leasing is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

76 reviews

4.0

Jul 24, 2023

Great place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good environment Great benefits Good management

Cons

High call volume Must meet metrics

4.0

Apr 25, 2023

Decent

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very nice company. Wonderful coworkers. Benefits

Cons

Pay could be better. It’s a call center job.

5.0

Mar 9, 2023

Phenomenal company to work for.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

A company who really cares about their employees! Employee recognition is one of their strengths. I always felt appreciated and important.

Cons

Policies and procedures were updated frequently.

Viewing 10 - 12 of 76 Reviews

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Jobs at Progressive Leasing

Bilingual Team Lead, Customer Service (UT)

Bilingual Team Lead, Customer Service (AZ)

Glendale, AZ

View job

Customer Assistance Manager (Austin, TX)

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Progressive Leasing

Progressive Leasing Customer Service (CSR) reviews

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Great place

Decent

Phenomenal company to work for.

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