Quadient reviews

Postal industry is struggling. Experienced a lot of anger toward post office and customers telling me they don't need our products.

Neopost is a company in transition, yet they seem to refuse to acknowledge that reality. Neopost provides postal and back-off solutions to organizations; the swiftly changing nature of electronic communications is rapidly eroding their market position as a supplier of mail room technologies. Neopost has made very shallow, reactionary decisions to try to accommodate the changing marketplace by moving to offer more electronic distribution and tracking systems, yet their efforts at this seem superficial at best. The sales culture rules the organization; customer service and best practice for delivery of technology solutions take a back-seat to the "sale sale sale" mentality, even as the company blindly refuses to acknowledge the reality that a most customer-centric approach would enable cost overrun reductions in project delivery and the recognition of additional revenue from satisfied customers wanting more. Leadership is lacking; management is oppressive and unwilling to listen. I'd avoid this company.