Is Qualfon a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Qualfon have rated their employer with 2.5 out of 5 stars in 105 Glassdoor reviews. This is a lower than average score with the overall rating of Qualfon employees being 2.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at Qualfon now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Qualfon .

Does Qualfon pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Qualfon with 2.7 out of 5 stars based on 105 anonymously submitted employee reviews. This is 3.8% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Qualfon.

What are the top reviewed jobs at Qualfon?

Customer Service Representative (283) , Customer Service Representative (CSR) (120) , Customer Service Agent (36) , Call Center Agent (25) , Customer Service (16) , Sales Representative (16) , Customer Service (CSR) (15) , Call Center Representative (14) , Licensed Insurance Agent (12) , Agent (10) , Sales Agent (10) , Operations Supervisor (9) , Supervisor (9) , Manager (8) , Technical Support (8)

What are the pros of working at Qualfon according to real employee reviews?

"great people to work with" ((in 44 reviews)); "Great feeling of inclusiveness, work from home." ((in 43 reviews)); "Training during first few week is good." ((in 18 reviews)); "Growth opportunities and training is good" ((in 18 reviews)); "Friendly and helpful coworkers" ((in 17 reviews))

What are the cons of working at Qualfon according to real employee reviews?

"Low pay and but recommended by starters" ((in 96 reviews)); "Low salary offered and not enough for my basic needs" ((in 75 reviews)); "They don't have HR Services in India and also having Poor management for great resources." ((in 58 reviews)); "have not seen or heard anything else these except our supervisors have told us not everyone will get a merit raise." ((in 18 reviews)); "Lack of professionalism from some upper management" ((in 16 reviews))

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Qualfon

Qualfon Customer Service Representative CSR reviews

2.5

27% would recommend to a friend

(105 total reviews)

Alfonso J. Gonzalez

Not enough data to show CEO approval

32% positive business outlook

Ratings by category

3.2

Work/Life balance

2.9

Culture & values

2.7

Diversity & inclusion

2.7

Senior management

2.7

Compensation and benefits

2.7

Career opportunities

Customer Service Representative (CSR) employees have rated Qualfon with 2.5 out of 5 stars, based on 105 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Qualfon is rated 30% below average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

105 reviews

3.0

Aug 9, 2021

Communication is Key and they don't do it

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It was work from home, and involved chat and email, not just phones.

Cons

If trainers don't train you in certain aspects, they'll throw you under the bus, lie, and say they did. The whole company is terrible at communicating: policy changes, attendance, training. And the queue manager was terrible and inefficient. The way she divided up the workers made little to no sense most times.

2.0

Aug 8, 2021

Ok place to start getting cs experience

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Clean building has an elevator and stairs the other employees were nice

Cons

management was pretty bad we were moved to a different department and told we were going to get a bonus but we never did.

5.0

Jun 10, 2021

Qualfon

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good training ground for newbies

Cons

rest day over time is necessary

Viewing 91 - 93 of 105 Reviews

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Qualfon reviews FAQs

Qualfon reviews Qualfon Customer Service Representative (CSR) reviews

Qualfon

Qualfon Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Communication is Key and they don't do it

Ok place to start getting cs experience

Qualfon

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