So many I can't list them all but here's some highlights.
The company prides itself on being great to employees. But that's the employees who work in 3rd world countries where anything this side of a sweatshop is seen as a great job. The place they are most proud of is Guyana where they are revered as the saviors of the country, but that doesn't take much for a country with the highest rate of suicide in per capita in the world. I suspect they bought Center Partners to gain accounts and will slowly close US call centers and send the work out of America.
Pay is less than a living wage. A recent "merit pay raise" was introduced with numbers manipulated to look like they were doing something good but it was more of an insult. The majority of non-management employees got raises of 2 or 4 cents per hour or worse, no raise at all. They'd rather pay you in candy.
Supervisors are promoted on the buddy system, half are clueless and couldn't manage their way out of a paper bag. Many are disrespectful, surly and insulting self-important jerks.
The company handbook contains feel good lip service but supervisors and administration openly break these self professed credos.
The CdA site is old and filthy, it's a health hazard just working there. The numerous lowlifes who work there flick boogers on the walls, urine on the floor and feces on the toilet seats and the place hasn't had a good cleaning in years.
Training is a joke and "customer service" is just a cute slogan. You take/make calls on behalf of contracted companies and you will learn how horrible some of these companies really are and how poorly they really treat their customers.
It's all about sales. Supervisors will encourage you to say whatever it takes to make a sale, right or wrong. If you can't make something happen in the first 5 minutes agents just dump them off on another department. You feel like a dirty used car salesman.
Turnover is, not surprisingly, constant. There are some who have drank the kool-aid and have stayed for years but the average hire will be gone in less than 6 months.
They promote all sorts of positive events and causes but because they won't pay their employees a living wage most are just hollow.
