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Quality Inn & Suites

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Quality Inn & Suites reviews

3.3

59% would recommend to a friend

(871 total reviews)

52% positive business outlook

Quality Inn & Suites has an employee rating of 3.3 out of 5 stars, based on 871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Quality Inn & Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

871 reviews
3.0
Jun 23, 2014

Managerial Incompetence

Recommend
CEO approval
Business Outlook

Pros

Some very pleasant staff members who are experienced & eager to teach you, great team atmosphere within individual departments. Many guests are loyal to Choice Hotels so you can take pride in that.

Cons

Management. At the property where I work the manager seems eager to place blame & slow to take action. The man is not stupid & seems to know what he's talking about, just not what he is doing. Staffing is a joke & the turnover rate is unbelievable. Staff members are made to feel replaceable. Favoritism is shown blatantly between departments. One department is allowed to rent rooms at a discounted rate while another is not allowed to rent rooms at all. One department may go weeks without receiving a schedule while another given schedules on a weekly basis. I personally felt offended when my questions about how to sign up for Choice University went ignored when another department is actually required to use the program. My manager has never, after roughly three months, explained to me where exactly I can see my paycheck stubs. Moral at this location is at a low & every finger in the place is pointed in the same direction.

3.0
Jun 11, 2014
Recommend
CEO approval
Business Outlook

Pros

The regular guests were great, they came 1-2 times a week.

Cons

Pay, pay, pay...no health benefits at all. You work 5-7 or more days in a row and because the way the pay schedule falls, there's no OT. You may get 2 days off in a row 1 time a month. Regular days off are not promised or guaranteed.

Viewing 844 - 846 of 871 Reviews

Glassdoor has 930 Quality Inn & Suites reviews submitted anonymously by Quality Inn & Suites employees. Read employee reviews and ratings on Glassdoor to decide if Quality Inn & Suites is right for you.