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Quality Inn & Suites

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Quality Inn & Suites reviews

3.3

59% would recommend to a friend

(871 total reviews)

52% positive business outlook

Quality Inn & Suites has an employee rating of 3.3 out of 5 stars, based on 871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Quality Inn & Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

871 reviews
2.0
Apr 24, 2014
Recommend
CEO approval
Business Outlook

Pros

My experience has less to do with Choice and more to do with the personal ownership. Quality Inn is a big franchise brand so we do not have a lot of contact with the head company. The best thing I can say as a new GM, is you really get the tough experiences right out the gate here. This will prepare me for the future when I move up in my career. I will have already experienced the worst case scenarios. As far as Choice is considered the best thing I can say is that they really go above and way beyond on training. They make their view points very clear from the start. Good work environment with co workers.

Cons

Limited management. There is only 1 manager for the entire property. No one fully manages sales, housekeeping, maintenance, front desk etc. Work life balance is non existent for management. Its 98% work 2% home. 60 hours a week minimum. Zero maintaining of the property over the years which tells me they have low standards, bad/old equipment that no one wants to properly repair or replace. Employee pay is probably lowest in the city as far as hotels go. Limited raise potential, limited career growth potential, high stress, no paid or sick leave, no benefits, no holiday pay, no over time pay, no punishments for misbehaving/poor performing staff to prevent unemployment pay.

1.0
Apr 12, 2014

Don't waste your time or talent at this place.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hotel staff Awesome! They are always willing to help guests with their needs.

Cons

Very poor management. No benefits, raises or incentive programs.

2.0
Mar 31, 2014
Recommend
CEO approval
Business Outlook

Pros

My coworkers are awesome! If it weren't for them I wouldn't have stayed here so long. I like that I have the ability to use the hotel and it's amenities for a lowered price.

Cons

I am NOT appreciated for all that I do. I have a college degree and am getting paid minimum wage to work the front desk. There are no benefits offered, nor are there very many opportunities for advancement, nor is there holiday pay offered. My boss is a complete a**hole and just orders me around without understanding the difficulties of my job position. People always report when they've had a bad experience at the hotel, but never when they have a good one. Since I am at the front desk, I am usually the one receiving most complaints. I am also the one that answers the phones, makes reservations, cleans the lobby and bathrooms, assists guests for their EVERY SINGLE need (I've even had to babysit for a guest once while maintaining my front desk duties), and manages a very complex computer system. I am constantly on my feet and working long hours. I didn't go to college so I would have to work this hard and have so little to show for it!

Viewing 850 - 852 of 871 Reviews

Glassdoor has 930 Quality Inn & Suites reviews submitted anonymously by Quality Inn & Suites employees. Read employee reviews and ratings on Glassdoor to decide if Quality Inn & Suites is right for you.