Is R.R. Donnelley a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at R.R. Donnelley have rated their employer with 3.1 out of 5 stars in 60 Glassdoor reviews. This is a lower than average score with the overall rating of R.R. Donnelley employees being 3.4 out of 5 stars. Search open Customer Service Representative Jobs at R.R. Donnelley now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at R.R. Donnelley .

Does R.R. Donnelley pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at R.R. Donnelley with 2.7 out of 5 stars based on 60 anonymously submitted employee reviews. This is 13.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at R.R. Donnelley.

What are the top reviewed jobs at R.R. Donnelley?

Project Manager (80) , Customer Service Representative (68) , Graphic Designer (66) , Financial Analyst (61) , Manager (61) , Documentation Specialist (51) , Financial Associate (50) , Document Specialist (46) , Sales Representative (40) , Machine Operator (34) , Material Handler (33) , Process Associate (32) , Senior Graphic Designer (32) , Account Manager (31) , Senior Software Engineer (28)

What are the pros of working at R.R. Donnelley according to real employee reviews?

"Great people and a chance to learn new things." ((in 265 reviews)); "Good pay but not much else going for it." ((in 123 reviews)); "Good work life balance and flexible" ((in 117 reviews)); "The work environment was good" ((in 75 reviews)); "Culture and the people is good and freedom is the main advantange" ((in 74 reviews))

What are the cons of working at R.R. Donnelley according to real employee reviews?

"The management is poor and they are stuck in doing things in an archaic way from sales to production." ((in 215 reviews)); "No benefit and no room fir growth" ((in 201 reviews)); "Low salary provided even after working for 4 years not even getting 20k" ((in 179 reviews)); "There is no 401K match and the insurance has increased almost 30% every year." ((in 66 reviews)); "The managers have no experience." ((in 59 reviews))

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R.R. Donnelley

R.R. Donnelley Customer Service Representative reviews

3.1

41% would recommend to a friend

(60 total reviews)

Thomas J. Quinlan, III

74% approve of CEO

44% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.8

Senior management

2.7

Compensation and benefits

2.6

Culture & values

2.6

Work/Life balance

2.6

Career opportunities

Customer Service Representative employees have rated R.R. Donnelley with 3.1 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. R.R. Donnelley is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Media & Communication industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

60 reviews

2.0

Nov 7, 2016

Service Engineeer

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits and travel world wide, and it's great to work in a manufactureing industry. You get a sense of satisfaction.

Cons

It is hard to work in a industry that depends on profits baed on things like future preformance of a unpredictable econamy.

4.0

Sep 27, 2016

CSR

Customer service representative i

Recommend

CEO approval

Business Outlook

Pros

Nice people to work with. Flexibility if your job allowed. Many supervisors willing to listen and help with problems and situations. Decent pay

Cons

Long hours in some departments. Favoritism among employees with team leads. Additional training hard to come by for your job.

2.0

Jul 8, 2016

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good money & worked with a lot of really good people (at least those not in management).

Cons

Your run of the mill company that's too large & always looking at the bottom line. My entire department was laid off, only to be resurrected at another location with younger employees. I feel sure this was an effort to cut back on salaries.

Viewing 40 - 42 of 60 Reviews

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R.R. Donnelley

R.R. Donnelley Customer Service Representative reviews

Ratings by category

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Reviews by job title

Service Engineeer

CSR

CSR

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