Is R.R. Donnelley a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at R.R. Donnelley have rated their employer with 3.1 out of 5 stars in 60 Glassdoor reviews. This is a lower than average score with the overall rating of R.R. Donnelley employees being 3.4 out of 5 stars. Search open Customer Service Representative Jobs at R.R. Donnelley now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at R.R. Donnelley .

Does R.R. Donnelley pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at R.R. Donnelley with 2.7 out of 5 stars based on 60 anonymously submitted employee reviews. This is 13.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at R.R. Donnelley.

What are the top reviewed jobs at R.R. Donnelley?

Project Manager (80) , Customer Service Representative (68) , Graphic Designer (66) , Financial Analyst (61) , Manager (61) , Documentation Specialist (51) , Financial Associate (50) , Document Specialist (46) , Sales Representative (40) , Machine Operator (34) , Material Handler (33) , Process Associate (32) , Senior Graphic Designer (32) , Account Manager (31) , Senior Software Engineer (28)

What are the pros of working at R.R. Donnelley according to real employee reviews?

"Great people and a chance to learn new things." ((in 265 reviews)); "Good pay but not much else going for it." ((in 123 reviews)); "Good work life balance and flexible" ((in 117 reviews)); "The work environment was good" ((in 75 reviews)); "Culture and the people is good and freedom is the main advantange" ((in 74 reviews))

What are the cons of working at R.R. Donnelley according to real employee reviews?

"The management is poor and they are stuck in doing things in an archaic way from sales to production." ((in 215 reviews)); "No benefit and no room fir growth" ((in 201 reviews)); "Low salary provided even after working for 4 years not even getting 20k" ((in 179 reviews)); "There is no 401K match and the insurance has increased almost 30% every year." ((in 66 reviews)); "The managers have no experience." ((in 59 reviews))

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R.R. Donnelley

R.R. Donnelley Customer Service Representative reviews

3.1

41% would recommend to a friend

(60 total reviews)

Thomas J. Quinlan, III

74% approve of CEO

44% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.8

Senior management

2.7

Compensation and benefits

2.6

Culture & values

2.6

Work/Life balance

2.6

Career opportunities

Customer Service Representative employees have rated R.R. Donnelley with 3.1 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. R.R. Donnelley is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Media & Communication industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

60 reviews

3.0

Jul 6, 2016

Review for RR Donnelley

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The position is a constant learning opportunity and the environment is comfortable

Cons

You are only as good as your mentor allows you to be...Meaning, the power to grow and learn is in the hands of someone other than yourself

3.0

Jun 25, 2016

Customer Service Rep.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Love the work. Great hours. Vacation time. The co-workers were great. Managers were easy to talk with. Great commute. Insurance was fair.

Cons

I wished they did a match on the 401k. Other plants need to understand each other's capability when asking for help to get a job done.

3.0

Apr 11, 2016

Customer Service Representative 1

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Established business and largest in the industry, so they already have numerous established clients. Moving more towards the Commercial Print side of things.

Cons

No room for upward movement. More of an Account Manager's role, as you don't deal directly with any customers. Just maintain accounts that have already been solidified.

Viewing 43 - 45 of 60 Reviews

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R.R. Donnelley

R.R. Donnelley Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Review for RR Donnelley

Customer Service Rep.

Customer Service Representative 1

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