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      R.R. Donnelley

      Engaged Employer

      R.R. Donnelley Associate Client Manager reviews

      3.3

      66% would recommend to a friend

      (111 total reviews)

      Thomas J. Quinlan, III

      85% approve of CEO

      35% positive business outlook

      Ratings by demographic groups

      Associate Client Manager employees have rated R.R. Donnelley with 3.3 out of 5 stars, based on 111 company reviews on Glassdoor. This indicates that most Associate Client Manager professionals have a good working experience there. R.R. Donnelley is rated in line with the average (within 1 standard deviation) by Associate Client Manager professionals compared to other employers within the Media & Communication industry (3.7 stars).

      Reviews by job title

      111 reviews
      3.0
      Jan 20, 2018

      Customer Service

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hours are good, close to home. I love most of the people I work with, very inclusive environment.

      Cons

      Raises are not based on performance and there's not much room for growth.

      3.0
      Jan 8, 2018

      RRD

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - You aren't micro managed and you are in charge of the jobs that you have - Coworkers are friendly and caring - 1 hr lunch is nice to get away from work - Decent hrs 8-5 - Great facility with top of the line presses - it is cool to see the variety of print products that are produced

      Cons

      - base salary is low - No 401k match - 1% raise annually - not enough PTO - Management sees you as a warm body just getting the job done - Have to solve problems you did not create/deal with pissed of clients about these problems - Warehouse employees mess up if they are not given instructions a 7 year old can follow then it ends up being your fault - Sales team sells projects too low thus causing us to lose money - If production is delayed in any way shipping needs to be expedited causing us to lose money - Slowly declining in profits- may cause layoffs - No opportunity for promotion unless you plan on being here forever

      1.0
      Dec 21, 2017

      Customer Service Rep -- St Charles

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There aren't any - it's a job only

      Cons

      Too many to list all: I worked for another RRD facility until the recession. Better pay and 401k contributions. St Charles offers low pay, minimal (1%) or no annual raise at all; poor and complicated systems; most are disgruntled employees that don't look past their own nose; some exceptionally hard working CSRs; expensive benefit contributions; EXTREMELY POOR MANAGEMENT

      Viewing 73 - 75 of 111 Reviews
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      R.R. Donnelley reviewsR.R. Donnelley Associate Client Manager reviews

      Glassdoor has 4,188 R.R. Donnelley reviews submitted anonymously by R.R. Donnelley employees. Read employee reviews and ratings on Glassdoor to decide if R.R. Donnelley is right for you.