Is R.R. Donnelley a good company to work for as a CSR/Account Manager?

CSR/Account Manager professionals working at R.R. Donnelley have rated their employer with 3.3 out of 5 stars in 104 Glassdoor reviews. This is a lower than average score with the overall rating of R.R. Donnelley employees being 3.4 out of 5 stars. Search open CSR/Account Manager Jobs at R.R. Donnelley now and start preparing for your job interview by browsing frequently asked CSR/Account Manager interview questions at R.R. Donnelley .

Does R.R. Donnelley pay CSR/Account Manager employees well?

CSR/Account Manager professionals rate their compensation and benefits at R.R. Donnelley with 2.7 out of 5 stars based on 104 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about CSR/Account Manager salaries at R.R. Donnelley.

How happy are CSR/Account Manager professionals working at R.R. Donnelley?

62% of CSR/Account Manager employees at R.R. Donnelley would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. CSR/Account Manager professionals have also rated R.R. Donnelley with a 3.2 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.3 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at R.R. Donnelley?

Project Manager (80) , Customer Service Representative (68) , Graphic Designer (66) , Financial Analyst (61) , Manager (61) , Documentation Specialist (51) , Financial Associate (50) , Document Specialist (46) , Sales Representative (40) , Machine Operator (34) , Material Handler (33) , Process Associate (32) , Senior Graphic Designer (32) , Account Manager (31) , Senior Software Engineer (28)

What are the pros of working at R.R. Donnelley according to real employee reviews?

"Great people and a chance to learn new things." ((in 262 reviews)); "Good pay but not much else going for it." ((in 130 reviews)); "Good work life balance and flexible" ((in 113 reviews)); "The work environment was good" ((in 78 reviews)); "Friendly employees and leaders." ((in 71 reviews))

What are the cons of working at R.R. Donnelley according to real employee reviews?

"The management is poor and they are stuck in doing things in an archaic way from sales to production." ((in 222 reviews)); "No benefit and no room fir growth" ((in 204 reviews)); "Low salary provided even after working for 4 years not even getting 20k" ((in 177 reviews)); "There is no 401K match and the insurance has increased almost 30% every year." ((in 61 reviews)); "The managers have no experience." ((in 60 reviews))

R.R. Donnelley CSR/Account Manager reviews

3.3

62% would recommend to a friend

(104 total reviews)

Thomas J. Quinlan, III

80% approve of CEO

24% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (104 reviews)

Ratings by demographic groups

Race / Ethnicity

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CSR/Account Manager employees have rated R.R. Donnelley with 3.3 out of 5 stars, based on 104 company reviews on Glassdoor. This indicates that most CSR/Account Manager professionals have a good working experience there. R.R. Donnelley is rated in line with the average (within 1 standard deviation) by CSR/Account Manager professionals compared to other employers within the Media & Communication industry (3.7 stars).

Reviews by job title

104 reviews

2.0

Dec 16, 2023

Non Stop Stress

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

People there genuinely cared about making good product

Cons

Management was horrible Seemed to be only concerned about money Had no work/life balance at all

3.0

Oct 23, 2023

Draining work load with little support.

Account manager (csr)

Recommend

CEO approval

Business Outlook

Pros

Some of the benefits improved with in the last year. They added 401k matching, Some flexibility in your schedule.

Cons

Management tends to overpromise without having the full picture of what needs to be done. The workload is too great and lack of planning is terrible. The technology and technology support is frustrating. You feel like you are on a sinking ship and everyone is running around just to stay afloat. The morale is low and lots of doom and gloom attitudes. Very little is done to by management to make the workplace feel controlled and managed. Work processes are on the fly many times just to keep up with changing demands due to promises made.

3.0

Jul 25, 2023

Chaotic

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Coworkers are nice and friendly, but too afraid of the company.

Cons

Don't train the employees well. Spend too much fixing things that you either caused or other people's errors.

Viewing 19 - 21 of 104 Reviews

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R.R. Donnelley

R.R. Donnelley CSR/Account Manager reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Non Stop Stress

Draining work load with little support.

Chaotic

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