Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 87 reviews)); "Fun and friendly colleagues" ((in 68 reviews)); "Great team and community in the company" ((in 48 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 44 reviews)); "Benefits are good" ((in 41 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 36 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "Unrealistic expectations on working hours, employees in support functions are not considered of value to the business, unethical behaviours from exec and senior management, manual processing, poor technology set up which causes daily problems, bullying and blame culture, behind market pay, extremely poor pension scheme which is not explained to new starters so caught by surprise once joined." ((in 9 reviews)); "No career progression" ((in 8 reviews)); "constant pressure to hit targets" ((in 8 reviews))

What are the top reviewed RAC locations?

Atlantic City , Bronx , Minnesota City , Andersonville , London , Portland , Atlanta

RAC reviews

4.5

89% would recommend to a friend

(1,052 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.3

Work/Life balance

4.3

Career opportunities

RAC has an employee rating of 4.5 out of 5 stars, based on 1,052 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Nov 17, 2025

Awsome company

Superflex patrol

Recommend

CEO approval

Business Outlook

Pros

Supportive, friendly collegues, environment, opportunity's

Cons

Shift work can be challenging but rewarding

RAC Response

7mo

Thanks for leaving us a review and what a lovely note about management - we're so proud of the supportive culture and environment across RAC and it's great to see it reflected here!

2.0

Nov 13, 2025

Micromanagement

Slt

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits structure, learning opportunities and career development

Cons

There is a real toxic micromanagement culture which starts at the top and flows down. The CEO micromanages his Senior Leadership Team despite entrusting them in a high profile role. He wants to be in the detail of things which should not concern him creating huge strategic bottlenecks and SLT then feel disempowered and in turn have to micromanage downwards. This is inefficient and causes a really toxic culture.

RAC Response

7mo

Thank you for sharing your feedback. We’re sorry to hear your experience isn't fully meeting expectations right now. While many colleagues tell us they value our culture and leadership - reflected in recent engagement scores - we know there’s always room to improve. Our leaders aim to stay close to the work because they care deeply about our members and teams, but we also want to empower colleagues with more ownership and flexibility. Your comments will help us keep moving in that direction.

5.0

Nov 5, 2025

Great place to work

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Supportive management who have encouraged me in all roles I have been in. Giving me the confidence to complete training courses and get qualifications.

Cons

None that I can think of

RAC Response

7mo

Thanks for the review! It's so great that you're feeling supported and encouraged within your role, even after all these years - this is something we're really proud of throughout RAC and continue to nurture with out management. Good luck on your training courses, not that you'll need it!

Viewing 130 - 132 of 1,052 Reviews

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Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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