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      RAC

      Engaged Employer

      RAC reviews

      4.5

      89% would recommend to a friend

      (1,052 total reviews)
      avatar

      Dave Hobday

      93% approve of CEO

      84% positive business outlook

      Ratings by demographic groups

      RAC has an employee rating of 4.5 out of 5 stars, based on 1,052 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Reviews by job title

      1K reviews
      1.0
      Nov 4, 2025

      Management out of touch, customers lowest priority.

      Patrolman
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Start and finish at home. - Left alone if you get on and work hard. - Rewarding when you get to help someone. - Meeting lots of different people. - Other patrols; best part of the business, knowledgeable, caring, customer focused, understand procedures, member needs and needs of the business.

      Cons

      - Pay is lowest of all the large breakdown/recovery companies. - Working conditions constantly getting worse, management making decisions that negatively affect patrols and members. - Upper management so out of touch with reality, don't understand the patrol role at all. - Having to deal with members who have been left for hours or abandoned by the company. - Threatened with disciplinary if you don't force enough sales of SMR bookings, even if it's unethical. - SMR technicians hired are semi skilled, many comebacks/mistakes, hugely overpriced, very difficult to sell a poor product you don't trust. - Different departments fighting against each other, blaming each other got mistakes, leading to further members being forgotten or abandoned. - Call handlers and dispatch have stopped caring. Jobs constantly have incorrect information, location, symptoms etc. Leading to further member delays. Office don't read job notes or understand what goes on roadside at all, uncooperative and argumentative, no care for members at all.

      avatar
      RAC Response
      7mo
      Thank you for taking the time to share your feedback and for your continued service. We’re pleased to hear you value the independence of the role and the camaraderie among patrol colleagues, as these are core strengths of our business. That said, we are concerned by the issues you’ve raised in the 'considerations' section - these are important topics and we want to ensure your voice is heard through the correct channels in order to find solutions where possible. As a current employee, we strongly encourage you to raise these concerns directly with our People Team or through your line manager so we can address them properly. Internal feedback channels allow us to investigate and take action where needed. We want you to know that constructive feedback like yours helps us identify where we need to do better. Thank you again for sharing your perspective. Please reach out internally so we can work together on solutions.
      5.0
      Nov 3, 2025

      Recognition, reward and lovely colleagues

      Campaign consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is so much to be said about recognition in the workplace, and RAC has been absolute top when it comes to this. It's always so lovely when your colleagues shout about your wins, and it's so nice for these to be rewarded through #OrangeHero awards. It's a lovely feeling to be in a place that is so supportive of your growth and where everyone is cheering you on!

      Cons

      N/A N/A N/A N/A N/A

      avatar
      RAC Response
      7mo
      Thank you for sharing such fantastic feedback. We’re delighted to hear that recognition and support have made a real difference to your experience at RAC. Celebrating wins and fostering a culture where colleagues cheer each other on is something we’re proud of, and it’s great to know that initiatives like #OrangeHero are having the impact we intended. Thank you for being part of the team and for contributing to such a positive environment.
      5.0
      Oct 30, 2025

      Great company to work for. Work hard with a great bunch of people

      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great people that work collaboratively - Flexible working and hybrid roles

      Cons

      - Highly demanding and requiring hard working

      avatar
      RAC Response
      8mo
      Thanks so much for the lovely review! It’s brilliant to hear you’ve been with us for over a decade and still feel positive about the people and the culture, that really means a lot. We’re proud of the collaborative spirit across teams, and it’s great to know the flexibility and hybrid options are working well for you. Totally hear you on the demanding nature of the role- we know it takes real dedication, and we’re grateful for everything you bring to the table.
      Viewing 133 - 135 of 1,052 Reviews
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      ReviewsRAC reviews

      Glassdoor has 1,120 RAC reviews submitted anonymously by RAC employees. Read employee reviews and ratings on Glassdoor to decide if RAC is right for you.