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      RAC

      Engaged Employer

      RAC reviews

      4.5

      89% would recommend to a friend

      (1,052 total reviews)
      avatar

      Dave Hobday

      93% approve of CEO

      84% positive business outlook

      Ratings by category

      4.7

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Senior management

      4.4

      Compensation and benefits

      4.3

      Work/Life balance

      4.3

      Career opportunities

      RAC has an employee rating of 4.5 out of 5 stars, based on 1,052 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      3.0
      Oct 29, 2025

      Job Review

      Customer renewal advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice staff and nice office views

      Cons

      Long working hours ,take up a lot of week

      avatar
      RAC Response
      8mo
      Thanks for sharing your review, we really appreciate you taking the time. It’s great to hear you enjoyed the people and the office environment while you were with us! We know the role of a Customer Renewal Advisor can be full-on at times, especially in a demand-led business like ours. We’re always looking at ways to support our teams and make workloads more manageable, so feedback like this is really valuable. Wishing you all the best in your next chapter, and thanks again for being part of RAC.
      1.0
      Oct 29, 2025

      Sell,sell,sell... or end up on the naughty list.

      Patrolman
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a job, Company van, start and finish at home. No commute. Tools provided.

      Cons

      This job used to be great, encouraged to fix everything possible at the roadside.... now its sell,sell, sell. As a time served technician my job has been reduced to that of a sales assistant. Arrive, diagnose and book someone else to come and fix it another day and don't forget to sell a service as well. I speak for 100's of patrols who feel Rac have lost sight of the core business and are focused on the SMR devison. The patrols are now mere sales agents for this service. Currently having sales targets forced down our throats even though there are zero targets in contract. Failure to secure bookings for services results in "improvement plans" and managers shadowing you all day. Patrol moral is very low. Forced into selling overpriced services and repairs rather than fixing it there and then. Pay is poor for the current market and dangerous nature of the job and unsociable hours. The lower graded SMR "technicians" are on a higher salary and better work hours than patrols now.

      avatar
      RAC Response
      8mo
      Thanks for sharing this review; it’s clear the patrol who wrote it cares deeply about the job and the direction of the business, and we really appreciate that. We’re genuinely sorry to hear how things are feeling for you right now. We know the role has evolved, and we understand that changes can be tough. We’re actively reviewing how we support patrols and how we balance commercial goals with the core roadside service that’s always been at the heart of RAC. Your voice — and the voices of your colleagues — matter, and we’ll make sure this feedback is heard. Thanks again for taking the time to share your experience.
      3.0
      Oct 27, 2025

      good

      Legal advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good place to work good atmosphere

      Cons

      can get really busy at times

      avatar
      RAC Response
      8mo
      Thanks for the review and for being part of the team! We’re really glad you found the atmosphere positive — that’s something we work hard to maintain across all our teams. We know the pace can pick up quickly due to being a demand-led business and we appreciate everything our colleagues do to keep things running smoothly. Wishing you all the best in your next chapter, and thanks again for sharing your experience!
      Viewing 136 - 138 of 1,052 Reviews
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      Glassdoor has 1,120 RAC reviews submitted anonymously by RAC employees. Read employee reviews and ratings on Glassdoor to decide if RAC is right for you.