RAC reviews

Thank you for your feedback and for highlighting some of the positives you've experienced. We’re sorry to hear about your concerns around management, targets, and career progression. When tough decisions are made — including structural changes — they follow a rigorous and considered process, with people and long-term impact at the heart of those discussions. If you need to discuss this further, please do reach out to the People Team (HR). We’re committed to improving the employee experience and appreciate you sharing your perspective to help us do that.

Thank you for your review and for the important work you do supporting our customers, especially in moments when they’re distressed or vulnerable. We know it can be a tough role at times, and your efforts are truly appreciated. If things ever feel overwhelming, please remember there’s a wide range of support available - from your line manager to resources on The Hub and other internal channels. We’re here to help you thrive. Thanks again for being part of the team.