Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 85 reviews)); "Fun and friendly colleagues" ((in 69 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 45 reviews)); "Great team and good atmosphere" ((in 40 reviews)); "Benefits are good" ((in 37 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 38 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "Unrealistic expectations on working hours, employees in support functions are not considered of value to the business, unethical behaviours from exec and senior management, manual processing, poor technology set up which causes daily problems, bullying and blame culture, behind market pay, extremely poor pension scheme which is not explained to new starters so caught by surprise once joined." ((in 10 reviews)); "constant pressure to hit targets" ((in 8 reviews)); "It's border line bullying and like being at school." ((in 7 reviews))

What are the top reviewed RAC locations?

Atlantic City , Bronx , Minnesota City , Andersonville , London , Portland , Atlanta

RAC reviews

4.5

89% would recommend to a friend

(1,054 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,054 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

RAC has an employee rating of 4.5 out of 5 stars, based on 1,054 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

4.0

Aug 21, 2025

Job RAC

Rail operator

Recommend

CEO approval

Business Outlook

Pros

good to start and growth the career

Cons

have many work to do

5.0

Aug 21, 2025

Great company to work for

Hr staff

Recommend

CEO approval

Business Outlook

Pros

I’ve been at RAC now for a few months and can say it’s one of the best companies I’ve worked for. The environment is safe, supportive and everyone is so passionate to do their best and to contribute to the success of the RAC. the leadership team are approachable and transparent with the wider business and hold town hall meetings to update the business regularly on performance and future outlook. It is obvious the leadership team care about the employees wellbeing and engagement by the relationships they have built. The environment is fast-paced but everyone I have spoke to is always happy help and upskill.

Cons

No significant cons come to mind.

RAC Response

10mo

We're thrilled to hear that your first few months have been so positive. Creating a safe and collaborative environment is something we truly value, and it's great to know that our leadership team's transparency and approachability are making a difference. RAC is a customer-demand driven business, and with that comes a fast-paced environment. It's something we embrace, and we're really pleased to hear that you've found the pace to be matched by a culture of support and collaboration. The willingness across the business to help and upskill one another is a reflection of the values we strive to live every day. Your feedback means a lot, and we’re grateful you’ve chosen to be part of RAC.

5.0

Aug 20, 2025

Finance review

Finance

Recommend

CEO approval

Business Outlook

Pros

- Collaborative culture - Opportunities for growth - Work/ life balance - Positive working environment - Great employee benefits

Cons

- Fast paced environment which can be challenging at times

RAC Response

10mo

Thank you for your review, it's fantastic to see so many positives highlighted! We know the fast-paced nature of our work can bring its challenges, especially with customer demand, and we’re incredibly proud of how our colleagues continue to rise to the occasion and deliver positive results.

Viewing 220 - 222 of 1,054 Reviews

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Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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