REI reviews

3.6

63% would recommend to a friend

(4,367 total reviews)
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Mary Beth Laughton

35% approve of CEO

34% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,367 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
3.0
Sep 25, 2011
Recommend
CEO approval
Business Outlook

Pros

Best customers in any retail store ANYWHERE Super Community Outreach Program Great Product and Gear Above Average Employees

Cons

Very frustrating place to work. Supervisors and managers do not seem to be held accountable for anything except their "metrics"; and so there is complacency amongst management. They have a boss they meet with twice a year or so...otherwise they seem to operate with total autonomy.

2.0
Mar 7, 2024

REI is failing

Recommend
CEO approval
Business Outlook

Pros

-REI attracts good people. I loved my coworkers -I experienced steady pay increases over 4 years. -benefits are quite good, and mental health is valued. -it’s supposed to be fun!

Cons

-as a department manager, there is very little you can do when your store manager is negatively impacting the business or employee experience. All store info flows through them to upper management so they are protected from proper course correction. If they aren’t receptive to your feedback, you’re stuck. -it is becoming rapidly corporate, and losing much of what makes it special. The decision to hire big box corporate leaders is eroding the thing that made REI what it was. -the relentless pursuit of membership sucks the life out of working for REI. It became cult like towards the end. -unless you’re interested in management, there really isn’t room for growth in retail. -completely random schedule at all times. Week to week, I never knew when I would be scheduled. I had to have completely wide open availability from 7am-9:30pm everyday. Meaning it’s difficult to make plans outside of work. As a result, work life balance ultimately sucks. Oh, and you rarely get two days off in a row.

4.0
May 22, 2012

Great for part timers

Recommend
CEO approval
Business Outlook

Pros

Generous discount except for sale items, great benefits after accruing 1500 hours with the company IF you can maintain a rolling avg of 20 hours/week. Staff is fun to work with and really know their stuff. Managers NEVER expect you to work off the clock and do their best to give you requested days/times off. You get to sell high quality product that the company backs with a 100% satisfaction guarantee. Except for memberships, there is no sales quota for sales staff, so there is NO stress over trying to upsell customers. Starting pay is above minimum wage. Although REI is definitely run as a corporation, they do their best to de-emphasize it. REI has its "cons" but its WAY better than working at WalMart or Target or some other big Sports/Outdoor chain store.

Cons

High turnover and seasonal sales means constant hiring of new staff -- there are more staff than business can support during the slow times so weekly hours vary--could be as low as 10-12 hrs/wk for weeks at a time with some 3.5 hour shifts. 8 hour shifts are RARE, about one per week, unless there is a sale. Most shifts are either 4 hours or 6.75 hours, but you don't necessarily get 5 days of work. Schedules are done only 8 days in advance, but the managers DO try to work within your availability. LOTS of emphasis on selling memberships--your raise is based on it. LOTS of emphasis on getting member email info--your raise is based on it. Managers are not very visible on the floor--they seem to spend their time in the back office watching YOU work via the security cameras. Managers are COMPLETELY unaware that the staff ALL think they are lazy. Not good for morale. Display of merchandise is surprisingly boring--visual guy and managers have to stick to a plan from corporate.

Viewing 4261 - 4263 of 4,367 Reviews

Glassdoor has 4,506 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.