REI reviews

3.6

64% would recommend to a friend

(4,366 total reviews)
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Mary Beth Laughton

38% approve of CEO

34% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,366 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
3.0
Oct 19, 2010
Recommend
CEO approval
Business Outlook

Pros

Great prodeals on gear. I got a $575 North Face hard shell for $95 through a special North Face was offering to REI employees. Work-life balance - they are great about giving time off, as long as you give enough notice (3 weeks). Otherwise, it is up to you to find your replacement. I've had some managers who have been really great, and some, not so much. It all depends on the managers who are at your location.

Cons

They promote management that doesn't always have the skills to communicate effectively, whih in turn can negatively effect the whole store. The pay is low compared to retail industry standards. It really is only a place you want to work for discounts and spending money. They only hire part-time. Hours can be incredibly difficult to come by during the slower times of the year. Too much focus on membership sales. People who sell a lot of memberships but know little about gear get rewarded with hours.

5.0
Oct 15, 2010
Recommend
CEO approval
Business Outlook

Pros

Membership is why everyone at REI is not working for a Big Company, it is why REI can take care of the staff and take it's time on making big changes." Like laying off staff, closing stores, cutting benefits" this is what other companies do because of business. Communication is high I was able to change company polices while being a part-sale staff. It is a company and being professional will pay off. I have also made friends for a life time and after 13 year of working for REI, I would go back in a minute if life allowed it!

Cons

I think the cons for many maybe they forget it is a job, first! I think people build it into a family and forget they are there to sell stuff. It is a job and you do need to promote the Memberships and sell product to keep your job. I'm pretty sure most jobs work this way, you provide a service based on a job description and when you preform this service at the expected level you get payed.

5.0
Sep 19, 2010

A really good place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Transparency is a big deal. REI even posts the results of the internal employee satisfaction survey with history going back 4 years on the public web site as part of their annual report http://www.rei.com/aboutrei/csr/2009/people.html . This report also details the employee demographics and even turnover %.

Cons

A very strong culture with a lot of outdoor sports influence. If you didn’t do something “big” this weekend, you might not have much to talk about at coffee. On the other hand, you can be male, female or any other demographic, profile or sub-group – if you climbed, biked, hiked, camped or lost a finger to frostbite on the weekend, you’re in, just be humble, because someone else can top it.

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Glassdoor has 4,505 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.