ROI Revolution reviews

Thank you for feedback, I'm committed to creating a place and a culture where we are excited to come to work every day and both new and experienced team members can grow their career so I'm disappointed to hear about some of your experiences. A few thoughts: You're right that we recruit from local universities (for internships and entry level positions) but we also devote a significant amount of our recruiting resources to identifying and sourcing candidates with outside work experience like you. Because much of the work we do for our customers is highly unique we are most often able to help someone who is 'smart and can get things done' enter a field without specialized experience. Over the last few years I've led our shift to becoming a well-recognized, full service digital agency for large, internationally known brands and because of that it's led to a couple instances where someone who leads a team is new to that specific service but those instances are rare. Typically a team lead has a good number of years of experience in the service (either organically or through professional experience). Proper training and continuous learning are things we work hard to provide to our team members. Our Learning and Development team provides a variety of resources for employees regardless of their role and tenure. For example, we have new hire training programs, soft skills trainings, technical trainings, hands-on workshops, new hire mentorship programs, new manager mentorship programs, and leadership training, just to name a few :). We utilize a combination of internal subject matter experts, research-based approaches and external resources to provide employees with the best content possible. Given our focus on growth for both our clients and our employees, this is an area we in which we will continue to invest. In addition to formal "classroom" style training, I'm a big believer in pairing, something we do extensively on our dev team, to foster a learning environment, eliminate towers of knowledge, and teach/question one another in the specific technical discipline we're working in. It's something that I'm focused on expanding in the near term. And while we have added additional flexibility that allows for manager discretion when "life happens", for the most part that kind of collaborative effort requires people to be in the same place at the same time. Finally, our compensation and benefits package for all positions in the company is more than competitive against the market. While it's rare today that someone grows their career at one company for life, ROI Revolution has dozens of employees who have started here and grown their career and income significantly, many for 5, 10+ years. As always, I'm open to thoughts on ways to more completely appreciate the hard work that goes into delighting our clients every day; feel free to talk with me directly about this if you have any further ideas or even additional feedback on anything else: timothy [at] roirevolution [dot] com or x4202. -Timothy

Thank you for the feedback. We work diligently to create an environment focused on your learning and development and to provide competitive benefits including comprehensive health care at no cost to you. We are similarly committed to fostering a positive environment where our employees are regularly supported and celebrated, so I’m disappointed to read some of your comments. We have rolled out several new recognition programs to highlight the great work of our employees including the High Fives program and NPS Awards, and we continue to look for more we can do here as we scale to a company of nearly 200 employees. Additionally, as you know from our Q2 Kick-Off presentation, we are currently re-evaluating our performance review system this quarter. Since it was a brand new process launched 2 years ago, it is certainly not a perfect system in its current form. We’ll keep you all posted as we identify meaningful ways to improve it. If you have any ideas or suggestions on the topics you highlighted, I would welcome an opportunity to speak with you directly. If you are open to it, please stop by Open Office Hours (held every Monday, Wednesday and Friday from 1-2pm) or schedule a time to speak with me in a one on one capacity. - Petra