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Rackspace Technology

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Rackspace Technology reviews

3.5

60% would recommend to a friend

(3,774 total reviews)

Amar Maletira

48% approve of CEO

44% positive business outlook

Rackspace Technology has an employee rating of 3.5 out of 5 stars, based on 3,774 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rackspace Technology employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
3.0
Apr 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Generally flexible schedule depending on role. Onsite food trucks in San Antonio. The company is usually quite transparent, to the point that employers are legally considered "insiders" due to their knowledge of plans and finances.

Cons

The culture and management is shifting to that of a large corporation. The heady days of smaller company or even startup culture are quickly fading into memory. Politicking is on the rise, as is the need to tolerate and participate in it. The pay is substandard - definitely below what you'd call "competitive". It isn't uncommon for rackers to leave and experience 50-100% increases in pay. Benefits are constantly shifting. From time off changes to review processes, from 180 degree reversals in how travels managed to how bonuses are calculated. The latter one has proven to be most effective in convincing employees that bonuses are constantly being re-considered to decrease payouts.

2.0
Mar 31, 2016
Recommend
CEO approval
Business Outlook

Pros

-Awesome teammates and easily accessible top management -Silicon Valley style amenities like the free soda, food trucks, giant slide, arcade game rooms, casual dress code with flip-flop, onsite chiropractor. Rackspace still has the best amenities and casual atmosphere compared to the extremely uptight & conservative Texas workplaces.

Cons

-Way too much management, especially middle management. There seemed to be more managers than workers. -Too much micromanagement and Soviet style bureaucracy replaced the innovative, agile culture and ended up driving the top talent away. -Below market pay rates -Intolerable levels of noise, constantly ringing phones, support techs yelling on top of their lungs in order to be heard by the customer on the other end cause of the extreme levels of noise. It's impossible to concentrate or put on nosie canceling headphones, cause you might receive a call from a customer. -Horrible health insurance with far too much out of pocket expense. You end up paying a small fortune for basic things like diagnostic imaging. -Rampant nepotism favoring and rewarding brown nosers rather than the hard working achievers -On call schedules are brutal. -Extreme noise and stress levels cause human errors all the time -Management implements unacceptable bureaucratic policies after each human error, punishing everyone for one human error, which creates more stress and fear mongering culture, a terrible vicious cycle -Only the sales and low level support people get to utilize the on site benefits, more senior tech people never have the time to participate when everyone else is having fun, which is very bad for the morale -It's very difficult to advance your career path, you get pigeonholed and stuck int he same position unless you are a top notch schmoozer -Castle parking lot is always full to the brim, very hard to find parking space unless you work night shift

1.0
Mar 24, 2016

Incredibly dysfunctional & delusional company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Good work/life balance - Impressive headquarters in converted Mall

Cons

- Highly nontechnical leadership & employees - Mountains of technical debt - Confusing vision that changes monthly along with constant org changes - Nepotism is rife

Viewing 142 - 144 of 3,774 Reviews

Glassdoor has 4,023 Rackspace Technology reviews submitted anonymously by Rackspace Technology employees. Read employee reviews and ratings on Glassdoor to decide if Rackspace Technology is right for you.