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      Radial

      Engaged Employer

      Radial reviews

      3.2

      39% would recommend to a friend

      (761 total reviews)
      avatar

      Tom Schmitt

      59% approve of CEO

      28% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.5

      Culture & values

      3.4

      Work/Life balance

      3.0

      Senior management

      3.0

      Compensation and benefits

      2.9

      Career opportunities

      Radial has an employee rating of 3.2 out of 5 stars, based on 761 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Radial employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      761 reviews
      4.0
      Jan 2, 2017

      Customer Service Rep

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      New company to the area. gave raise within 5 months

      Cons

      Cut too many hours with too many seasonal this peak season.

      3.0
      Dec 31, 2016

      Customer Service Representative

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      work at home program is advanced and easy to do, paid time off, tuition reimbursement, flexibility for school schedules, general flexibility on work schedules: you can swap around shifts, shift bids for holiday schedule (you can elect to take the holidays off, or rcv time and a half to work) + base holiday pay, easy mindless job

      Cons

      can get very busy and calls will be back to back, if work at home equipment or internet goes out, you have to go into the building, sometimes a lot of people are taken off the phones for coaching or just sent home (not mandatory) and the call volume skyrockets, same problem if a lot of people call out: this is only a good job if everyone stays on the phones, sometimes they will do mandatory extra time, this season the office was closed around the holidays, so it was unpaid time off, have to go into the building for training and they make no attempts to make the training from home, even if it is simple, but this is not too often, they take away your breaks if there is too much call volume

      Viewing 697 - 699 of 761 Reviews
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      ReviewsRadial reviews

      Glassdoor has 842 Radial reviews submitted anonymously by Radial employees. Read employee reviews and ratings on Glassdoor to decide if Radial is right for you.