Railbookers Group reviews

4.2

82% would recommend to a friend

(219 total reviews)
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Frank Marini

85% approve of CEO

82% positive business outlook

Railbookers Group has an employee rating of 4.2 out of 5 stars, based on 219 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Railbookers Group employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

219 reviews
5.0
Apr 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Fully remote FAM trips Reimbursements Growth opportunities Great coworkers Positive environment Best company I've ever worked for!

Cons

Working remote could be challenging.

5.0
Mar 29, 2024
Recommend
CEO approval
Business Outlook

Pros

The opportunity to work fully remote. Atmosphere that promotes collaboration, mutual respect, and employee well-being. Opportunity for career growth as long as you demonstrate a good work ethic, consistency, and seek feedback.

Cons

I don't have any negative feedback.

1.0
Mar 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote work. The opportunity for decent money is there. You talk about vacations all day long.

Cons

Zero honesty or transparency about the job during the interview or training process. Once you’re “on the floor” you realize it’s a customer service role and not a sales role. The expectation is to work customer service during your work hours and work the sales piece off the clock. Search customer and travel agent reviews about booking with Railbookers.

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Railbookers Group Response
2y
Thank you for sharing your comments with us. As you mentioned, our fully-remote, work-from-home roles allow account executives to be successful financially while enjoying their work in the travel industry. This consistently ranks among the top feedback we hear from our staff as well as reasons why candidates are interested in joining us. In fact, many of our candidates become among our top performers shortly after completing our comprehensive training program. At Railbookers Group, our commitment to delivering exceptional service spans across 5 countries and 34 states, with a team of over 300 dedicated staff members. Our Account Executives play a crucial role in ensuring seamless experiences for our customers, from initial inquiry to travel arrangements, fostering long-term relationships along the way. This dedication to excellence defines the essence of being an Account Executive at Railbookers Group and contributes significantly to both their individual as well as the company’s success. We maintain transparency in our policies regarding work hours. While working “off the clock” is not condoned, there are opportunities for overtime approved by our Workforce Management team. We prioritize compensating employees for their time and ensuring fairness in scheduling practices. In short, if working beyond your scheduled shift is required, we want to ensure it is approved in advance, so you are paid for that time. If you are open to it, we’d like to get more information about your specific experience. Please feel free to contact me at 978-778-3440 to discuss. Thank you, Nick Kozlowski, Director – Railbookers Sales
Viewing 88 - 90 of 219 Reviews

Glassdoor has 221 Railbookers Group reviews submitted anonymously by Railbookers Group employees. Read employee reviews and ratings on Glassdoor to decide if Railbookers Group is right for you.