Railbookers Group reviews

Thank you so much for your feedback! To address the cons you pointed out: Employee turnover is something that every business faces. At YLG, we’re committed to providing a workplace where each employee wants to stay and grow their career, which is why we are focused on hiring the right people to reduce our turnover as much as possible. Many of our employees have moved up the career ladder with us and we encourage everyone to increase their skills and knowledge. We provide projected career paths to give staff a sense of direction and purpose in terms of going beyond their current position, whether upward or lateral. Although we can’t control unexpected call outs, late-night and Saturday shifts are often required during busy season to accommodate our customers. As you can understand, when it comes to delivering superior customer experience, our call center is our front line. Thank you again for your feedback.

Thank you so much for your kind words and honesty about your experience with YLG. I am happy to hear about the way you were treated when working outside and inside the company. Our rapid growth in the Travel industry over the last few years has indeed created some challenges, but has also resulted in opportunities for all. If there are no challenges in a company, I find that it usually means they are not growing or evolving. Thank you for your point on job functions not matching employees titles at times. This is an effect of our rapid growth and focus on cross-training all staff. We believe in a team work environment that has a direct focus on the customer. At certain times of the year, this means one department may need help another. This ensures not only that our customer gets the service they deserve, but also that our team gets cross trained and learns multiple skills. This helps our team members easily advance and get promoted. We have many staff come into our company in one role, but now run a completely different department they didn’t know anything about when they first started. With the cross training and team work environment, they have now found what they love (that is why I have been here for over 15 years!) In regards to your advice, we will always be on the lookout for great talent at all levels. Thank you again for your comments and for being part of our team! Deb Donahue HR Manager