Pros
They live by their values: Great crew - I loved the people I worked with. It always made mesmile going to work. Cool culture - the company wants it to be a fun place to work and they ensure it is with regular company hosted events and incentives. Active community involvement - my store was always at a school event or function and hosting fundraising events. They have some of the best integrity I've seen in a company, the system is designed to ensure your time off once approved and they don't shame you for taking sick leave. I loved the comapny.
Cons
Upper middle management (regional leaders) always micromanaged and never actually listened to restaurant leadership when they would voice concerns. Most notably crew cup lids never matched the cups but we were required to use them and so had to tape lids onto cups.