Rakuten reviews

3.6

72% would recommend to a friend

(3,549 total reviews)
avatar

Hiroshi Mikitani

76% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,549 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
3.0
Jul 8, 2012
Recommend
CEO approval
Business Outlook

Pros

This used to be such a great company to work at with interesting projects in development and IT managers which are helpful and supportative. I still really like my job here though not as much as I used to before the downturn. Retail has become a difficult sector in general but online is the only place to be in retail so if this company can succeed with their goals it might really take off and become huge.

Cons

The company was bought by a Japanese conglomerate, most all perks have disappeared and everyone is now working at long open tables which is totally distracting. The pressure is on to do more with less. Not too sure if new remote control management from Japan is capable of measuring up to the task they've been assigned. They want to grow our company into the equivalent of Amazon... which while a nice goal is going to be harder than hard. We'll see what happens.

2.0
May 11, 2010

Awkward Senior Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A great working atmosphere between colleagues. Morale is low, but the politics between workers is minimal. Fast paced environment, with good cross-team support.

Cons

Senior management is not confident. No trust of middle management or workforce. Productivity metrics are invasive and hamper productivity. Sales commission structure is a disincentive. Cost cutting to the extreme makes morale bad and it is getting worse.

2.0
Dec 29, 2009
Recommend
CEO approval
Business Outlook

Pros

Still a competitor - with a unique but comparable technology - in an online space that has come to be dominated by Google and Amazon.

Cons

With the departure of the founders and original top management, after buyout by a Japanese firm, management objectives and metrics are increasingly opaque. Salaries remain near the bottom of the market, and loyalty is not rewarded.

Viewing 214 - 216 of 3,549 Reviews

Glassdoor has 4,203 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.