Rakuten reviews

The company sometimes jumps into new initiatives, third-party tools or services too quickly without fully vetting long-term impact or integration plans, which can lead to half-baked solutions and technical debt down the line. Some teams report management with limited hands-on technical experience, which can impact project direction and morale.

Executive leadership could be stronger in communication and connection with employees. Leadership tends to stay in their own circle and rarely interacts with teams on the ground, which creates a disconnect between strategy and day-to-day work. Not much diversity in leadership teams. There have been multiple rounds of layoffs for multiple years despite strong team performance, which impacts morale. Additionally, there’s a lack of effective manager training and clear career development frameworks, leaving employees without proper guidance on growth or performance reviews.