Rakuten reviews

3.6

72% would recommend to a friend

(3,548 total reviews)
avatar

Hiroshi Mikitani

76% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,548 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
4.0
Feb 14, 2017
Recommend
CEO approval
Business Outlook

Pros

Great work environment, great team, flexible schedule, great health and 401k, team and company lunches.

Cons

communication between departments can be better. And a clear outline to what is sold to the client and communicated back to creative is getting better.

avatar
Rakuten Response
9y
Thank you for your review! I’m glad to hear your experience with your team in the SLC office has been a positive one. I agree that we offer great benefits here and do value the information you provided as we are committed to improving the employee experience in the future.
5.0
Feb 13, 2017
Recommend
CEO approval
Business Outlook

Pros

All the new shiny tech to work on. Adtech changes so fast that there's always a load of new design and development work. Business management has seriously invested in tech so there's not a giant amount of tech debt that has accrued over time. Great tech management--they're kind and knowledgable. Fun work environment. Some real ping pong geniuses. All the things.

Cons

The normal job stuff. There are personalities and people with strong opinions to manage. Raises are never what you hope, that kind of stuff.

avatar
Rakuten Response
9y
Thank you for your feedback! We’re happy to hear that your experience at Rakuten Marketing has been a positive one! I agree that our industry is always changing, which makes it incredible exciting. It’s great to hear that you feel our CEO is transparent and the Leadership team is doing a great job!
5.0
Aug 2, 2016
Recommend
CEO approval
Business Outlook

Pros

good pay, relaxed culture, frequent catered meals, friendly, welcoming people, top-of-the-line benefits, good bosses, nice location, work-provided laptop

Cons

weekly meetings with the whole company that are not very pertinent to me. That's imposed by corporate in Japan. Challenging industry - if Rakuten stops innovating and adapting, things could go south quickly, but I think we're on the right track.

Viewing 244 - 246 of 3,548 Reviews

Glassdoor has 4,202 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.