Does Rapid Response Monitoring pay their employees well?

According to anonymously submitted Glassdoor reviews, Rapid Response Monitoring employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Rapid Response Monitoring. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Rapid Response Monitoring?

70% of Rapid Response Monitoring employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rapid Response Monitoring 3.4 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Rapid Response Monitoring?

Control Center Specialist (53) , Customer Service Representative (24) , Operations (20) , Operations Specialist (15) , Operator (12) , Operations Supervisor (6) , Call Center Specialist (4) , Central Station Operator (4) , Data Entry (4) , Customer Service Representative (CSR) (3) , Operations Manager (3) , Training Specialist (3) , Account Executive (2) , Account Manager (2) , Central Station Specialist (2)

What are the pros of working at Rapid Response Monitoring according to real employee reviews?

"pay is good and offer overtime" ((in 36 reviews)); "The benefits are good if you’re there long enough" ((in 26 reviews)); "training is thorough and on" ((in 17 reviews)); "There are also a lot of pretty great people that work at the company." ((in 10 reviews)); "Clean and Nice Facility" ((in 10 reviews))

What are the cons of working at Rapid Response Monitoring according to real employee reviews?

"Blatant favoritism and double standards" ((in 8 reviews)); "Breaks and lunches are so strict that if you are late (even by 60 seconds) you could end up suspended or fired." ((in 6 reviews)); "No work life balance." ((in 5 reviews)); "PTO and 401k could be improved" ((in 5 reviews)); "very crappy upper management." ((in 4 reviews))

What are the top reviewed Rapid Response Monitoring locations?

Syracuse , Corona , Henderson , Hackensack , Liverpool , Cleveland , Columbus , Las Vegas

Rapid Response Monitoring reviews

3.7

70% would recommend to a friend

(271 total reviews)

Russell R. MacDonnell

72% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (271 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Rapid Response Monitoring has an employee rating of 3.7 out of 5 stars, based on 271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rapid Response Monitoring employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

271 reviews

1.0

Mar 11, 2019

STRICT work place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The Pay was nice. That’s about it.

Cons

Everything else. Very hard hours. No time for outside life.

Rapid Response Monitoring Response

7y

Thank you for sharing your feedback. We do understand that being a 24/7 operation has its challenges with scheduling. We do appreciate you working with us and wish you luck moving forward.

5.0

Jun 22, 2017

Very fast paced, nice place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits, good pay, helpful co-workers, some opportunities to move up if you work hard and wait

Cons

Sometimes dealing with stressful/emergency situations - they do give you a lot of training on this though and a supervisor can always help

5.0

Mar 30, 2017

Been Here Five Years

Ops specialist

Recommend

CEO approval

Business Outlook

Pros

Over the top attention to detail, from the spotless facilities to how your hired. Lots of opportunity and places to grow. The really work hard to make sure that the customers get the best possible service, For those that are negative about their experience its because they did not take the job seriously. Where else can you come to work to save peoples lives and get paid for it.Flexible hours.

Cons

Detailed work that you have to pay attention to.

Viewing 40 - 42 of 271 Reviews

Jobs at Rapid Response Monitoring

Customer Service Representative (NV) - $22/hr

Customer Service Representative - $22/hr

Overnight Customer Service Representative

Real Time Analyst (WFM)

Customer Service Representative