Does Rapid Response Monitoring pay their employees well?

According to anonymously submitted Glassdoor reviews, Rapid Response Monitoring employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Rapid Response Monitoring. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Rapid Response Monitoring?

70% of Rapid Response Monitoring employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rapid Response Monitoring 3.4 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Rapid Response Monitoring?

Control Center Specialist (53) , Customer Service Representative (24) , Operations (20) , Operations Specialist (15) , Operator (12) , Operations Supervisor (6) , Call Center Specialist (4) , Central Station Operator (4) , Data Entry (4) , Customer Service Representative (CSR) (3) , Operations Manager (3) , Training Specialist (3) , Account Executive (2) , Account Manager (2) , Central Station Specialist (2)

What are the pros of working at Rapid Response Monitoring according to real employee reviews?

"pay is good and offer overtime" ((in 36 reviews)); "The benefits are good if you’re there long enough" ((in 26 reviews)); "training is thorough and on" ((in 17 reviews)); "There are also a lot of pretty great people that work at the company." ((in 10 reviews)); "Clean and Nice Facility" ((in 10 reviews))

What are the cons of working at Rapid Response Monitoring according to real employee reviews?

"Blatant favoritism and double standards" ((in 8 reviews)); "Breaks and lunches are so strict that if you are late (even by 60 seconds) you could end up suspended or fired." ((in 6 reviews)); "No work life balance." ((in 5 reviews)); "PTO and 401k could be improved" ((in 5 reviews)); "very crappy upper management." ((in 4 reviews))

What are the top reviewed Rapid Response Monitoring locations?

Syracuse , Corona , Henderson , Hackensack , Liverpool , Cleveland , Columbus , Las Vegas

Rapid Response Monitoring reviews

3.7

70% would recommend to a friend

(271 total reviews)

Russell R. MacDonnell

72% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (271 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Rapid Response Monitoring has an employee rating of 3.7 out of 5 stars, based on 271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rapid Response Monitoring employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

271 reviews

1.0

Apr 2, 2016

Seems OK at first, but much like the rest of Syracuse....its a dump

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They have paid lunch and they are at least trying to run a legitimate business to employ the people of Syracuse so they are not standing on street corners asking for change.

Cons

They give you a telephone book sized binder of material to learn on top of notes about the security industry. 3 weeks of pure boredom. The software used it unnecessarily complicated. I did training for 3 out of the total 4 weeks (yes, there is 4 weeks of training to learn all about the security industry going back to the stone ages).

5.0

Feb 16, 2016

Thank You! - Western Staffing Solutions

Account manager

Recommend

CEO approval

Business Outlook

Pros

Rapid Response Monitoring is a very structured and professional business. To be working hand in hand with such a prompt, well-executed business is an honor for our company. Clear communication and positive, helpful attitudes are what are to be expected when dealing with Rapid Response. Highly recommended from one company to another.

Cons

In the process of dealing with this company, there have been no cons that we have run into. With how structured the business is, everything is ran very smooth.

2.0

Jan 16, 2016

Rapid Repsonse is Meh

Call center specialist

Recommend

CEO approval

Business Outlook

Pros

The benefits were nice and I met some great people there. The trainer was fun to be around and at first the job wasn't bad.

Cons

I didn't like a scheduled lunch, having to ask for bathroom breaks, and the general stress of the job. There were OBVIOUS favorites of the managers and those where favorites benefited from promotions.

Viewing 43 - 45 of 271 Reviews

Jobs at Rapid Response Monitoring

Customer Service Account Coordinator ($23/hour - 2nd Shift)

Billing Support Specialist

Learning and Development Trainee - $24/hr

Guest Relations Porter