Does Rapid Response Monitoring pay their employees well?

According to anonymously submitted Glassdoor reviews, Rapid Response Monitoring employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Rapid Response Monitoring. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Rapid Response Monitoring?

70% of Rapid Response Monitoring employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rapid Response Monitoring 3.4 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Rapid Response Monitoring?

Control Center Specialist (53) , Customer Service Representative (24) , Operations (20) , Operations Specialist (15) , Operator (12) , Operations Supervisor (6) , Call Center Specialist (4) , Central Station Operator (4) , Data Entry (4) , Customer Service Representative (CSR) (3) , Operations Manager (3) , Training Specialist (3) , Account Executive (2) , Account Manager (2) , Central Station Specialist (2)

What are the pros of working at Rapid Response Monitoring according to real employee reviews?

"pay is good and offer overtime" ((in 36 reviews)); "The benefits are good if you’re there long enough" ((in 26 reviews)); "training is thorough and on" ((in 17 reviews)); "There are also a lot of pretty great people that work at the company." ((in 10 reviews)); "Clean and Nice Facility" ((in 10 reviews))

What are the cons of working at Rapid Response Monitoring according to real employee reviews?

"Blatant favoritism and double standards" ((in 8 reviews)); "Breaks and lunches are so strict that if you are late (even by 60 seconds) you could end up suspended or fired." ((in 6 reviews)); "No work life balance." ((in 5 reviews)); "PTO and 401k could be improved" ((in 5 reviews)); "very crappy upper management." ((in 4 reviews))

What are the top reviewed Rapid Response Monitoring locations?

Syracuse , Corona , Henderson , Hackensack , Liverpool , Cleveland , Columbus , Las Vegas

Rapid Response Monitoring reviews

3.7

70% would recommend to a friend

(271 total reviews)

Russell R. MacDonnell

72% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (271 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Rapid Response Monitoring has an employee rating of 3.7 out of 5 stars, based on 271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rapid Response Monitoring employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

271 reviews

5.0

Aug 6, 2015

Rapid After 6 Months

Control center specialist

Recommend

CEO approval

Business Outlook

Pros

Rapid Response is a great company, some of the positives include, the ability to grow. I've only been with the company for a short time but you can tell if you are dedicated there is options for you to advance your career. On top of this they promote from within alowing you more opportunities than many other companies. Rapid Response is an ever growing company as they build an addition at this time that will almost double the size of the building. The management team is also very supportive and always there to help. Benefits can not be topped for a company that employees many young adults.

Cons

The rotating schedule with only one weekend off a month. Some of the shifts are tougher than others as this is a 24/7 operation.

5.0

Aug 5, 2015

Friendly Work Environment with Career Advancement Opportunites

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I have enjoyed every moment of working for this company! The atmosphere is unlike any other company I have experienced. Everyone is friendly and eager to lend a helping hand. They promote from within so if you are a hard worker and have a positive attitude, it is easy to excel here. I have been able to move up quickly within the company, even without having any prior experience in the industry. The training you will receive is unbeatable! They understand that everyone has a different learning style and learns at various paces. The Training Department equips you with all the skills you will need and provides one on one attention as you refine those skills. They focus on the quality of your work instead of on meeting set productivity requirements. I always have felt respected and valued while working for this company and am thankful for the great benefits and flexible hours they provide.

Cons

Due to the nature of the business, certain positions require some weekend work.

2.0

Jun 27, 2015

Meh?

Control center specialist

Recommend

CEO approval

Business Outlook

Pros

-Exceptional employees. Pretty impressive group of people working for this company. -Clean and beautiful facility. -Definite opportunity for resume building if you're interested in moving up and chasing responsibility. -Great job for people who are young and have no families. -Personally enjoyed the work overall. -Through training program.

Cons

-Claims to be a progressive company, but zero interest in retaining employees or working with them outside of the box. -Scheduling is an absolute nightmare. One weekend off a month. -Zero interest in employee work/life balance. -Not family friendly, almost none of your direct mid-level management have families. -Revolving door. -Sitting (or standing) at your desk for literally 7 hrs and 10 mins a day. -Super lame corporate culture. -A ton of berating from disgruntled customers who think you're their alarm company. A lot of beratement from alarm dealers.

Viewing 49 - 51 of 271 Reviews

Jobs at Rapid Response Monitoring

Customer Service Representative (NV) - $22/hr

Real Time Analyst (WFM)

Real Time Analyst (WFM)

Customer Service Representative - $22/hr

Audio Alarm Technology Specialist (Syracuse, NY)