Does Rapid Response Monitoring pay their employees well?

According to anonymously submitted Glassdoor reviews, Rapid Response Monitoring employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Rapid Response Monitoring. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Rapid Response Monitoring?

70% of Rapid Response Monitoring employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rapid Response Monitoring 3.4 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Rapid Response Monitoring?

Control Center Specialist (53) , Customer Service Representative (24) , Operations (20) , Operations Specialist (15) , Operator (12) , Operations Supervisor (6) , Call Center Specialist (4) , Central Station Operator (4) , Data Entry (4) , Customer Service Representative (CSR) (3) , Operations Manager (3) , Training Specialist (3) , Account Executive (2) , Account Manager (2) , Central Station Specialist (2)

What are the pros of working at Rapid Response Monitoring according to real employee reviews?

"pay is good and offer overtime" ((in 32 reviews)); "The benefits are good if you’re there long enough" ((in 26 reviews)); "The company offers extensive training in small classroom settings and the trainers are very friendly and helpful." ((in 16 reviews)); "There are also a lot of pretty great people that work at the company." ((in 12 reviews)); "Clean and Nice Facility" ((in 11 reviews))

What are the cons of working at Rapid Response Monitoring according to real employee reviews?

"Poor management" ((in 8 reviews)); "Blatant favoritism and double standards" ((in 7 reviews)); "Breaks and lunches are so strict that if you are late (even by 60 seconds) you could end up suspended or fired." ((in 6 reviews)); "No work life balance." ((in 5 reviews)); "very crappy upper management." ((in 4 reviews))

What are the top reviewed Rapid Response Monitoring locations?

Syracuse , Corona , Henderson , Hackensack , Liverpool , Cleveland , Columbus , Las Vegas

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Rapid Response Monitoring

Rapid Response Monitoring reviews

3.7

70% would recommend to a friend

(271 total reviews)

Russell R. MacDonnell

72% approve of CEO

69% positive business outlook

Ratings by category

4.0

Diversity & inclusion

4.0

Compensation and benefits

3.8

Culture & values

3.8

Career opportunities

3.6

Senior management

3.4

Work/Life balance

Rapid Response Monitoring has an employee rating of 3.7 out of 5 stars, based on 271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rapid Response Monitoring employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

271 reviews

1.0

Jul 16, 2014

awful

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Best for those who enjoy a highly structured environment, like high school...or prison. Very, very busy environment.

Cons

excessively stringent and punitive environment, you even need to ask for permission to use the bathroom and will be scolded if you go 'too many' times during the course of your day! Mandatory overtime enforced, swing scheduling makes it nearly impossible to have any kind of life. Extremely low wages and sky-high stress ensure high turnover.

2.0

May 31, 2014

Typical customer service position.

Control center specialist

Recommend

CEO approval

Business Outlook

Pros

The company offers a steady paycheck with small raises at set specific milestones, and opportunities to earn added income through working overtime and holidays at a higher pay rate. The benefits (health insurance, 401K) are pretty decent as well. There are also a lot of pretty great people that work at the company.

Cons

It is a stressful environment where management doesn't support its staff with positive reviews and encouragement, and you don't get paid enough compared to how often you have to deal with people belittling you over the phone. It can be difficult to get time off, and you often end up working 6-8 days straight. Plus you cap out at a certain pay rate, so unless you get promoted or move to a different department, both of which are incredibly difficult to do, after a while you won't get the chance to make any more money. It's work while you're between jobs.

2.0

Mar 1, 2014

Promise much, deliver little.

Shift supervisor

Recommend

CEO approval

Business Outlook

Pros

Room for advancement if you're patient.

Cons

Revolving door. Their requirement for a college degree is not supported by their starting pay. They will sell you the idea that there is room for advancement but the raises are minimal. Everyone is expendable.

Viewing 52 - 54 of 271 Reviews

Jobs at Rapid Response Monitoring

Customer Service Representative (NV) - $22/hr

Customer Service Representative - $22/hr

Real Time Analyst (WFM)

Real Time Analyst (WFM)

Overnight Customer Service Representative

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Ratings by category

Ratings by demographic groups

Reviews by job title

awful

Typical customer service position.

Promise much, deliver little.

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