Does Rapid Response Monitoring pay their employees well?

According to anonymously submitted Glassdoor reviews, Rapid Response Monitoring employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Rapid Response Monitoring. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Rapid Response Monitoring?

70% of Rapid Response Monitoring employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rapid Response Monitoring 3.4 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Rapid Response Monitoring?

Control Center Specialist (53) , Customer Service Representative (24) , Operations (20) , Operations Specialist (15) , Operator (12) , Operations Supervisor (6) , Call Center Specialist (4) , Central Station Operator (4) , Data Entry (4) , Customer Service Representative (CSR) (3) , Operations Manager (3) , Training Specialist (3) , Account Executive (2) , Account Manager (2) , Central Station Specialist (2)

What are the pros of working at Rapid Response Monitoring according to real employee reviews?

"pay is good and offer overtime" ((in 32 reviews)); "The benefits are good if you’re there long enough" ((in 29 reviews)); "The company offers extensive training in small classroom settings and the trainers are very friendly and helpful." ((in 16 reviews)); "There are also a lot of pretty great people that work at the company." ((in 10 reviews)); "Growing company with great management." ((in 10 reviews))

What are the cons of working at Rapid Response Monitoring according to real employee reviews?

"Breaks and lunches are so strict that if you are late (even by 60 seconds) you could end up suspended or fired." ((in 6 reviews)); "Blatant favoritism and double standards" ((in 6 reviews)); "Trying to get time off is sometimes hard early on as you don’t much pto or get many weekends off due to rotating schedules and making sure everyone eventually has a weekend off." ((in 6 reviews)); "No work life balance." ((in 5 reviews)); "PTO and 401k could be improved" ((in 5 reviews))

What are the top reviewed Rapid Response Monitoring locations?

Syracuse , Corona , Henderson , Hackensack , Liverpool , Cleveland , Columbus , Las Vegas

Rapid Response Monitoring reviews

3.7

70% would recommend to a friend

(271 total reviews)

Russell R. MacDonnell

72% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Rapid Response Monitoring has an employee rating of 3.7 out of 5 stars, based on 271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rapid Response Monitoring employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

271 reviews

1.0

Oct 25, 2022

No

Operations

Recommend

CEO approval

Business Outlook

Pros

You can make a lot of money if you don't mind working a lot and it's a simple job anyone xan do.

Cons

Everything else. It's one of the worst jobs I've ever had. There were high hopes at one point but it did not last long.

5.0

Aug 21, 2022

No micro-managing and they respect your agreed upon schedule

Spanish bilingual customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Free food occasionally - Many, many upper-level employees have been working in the company for a long time - Transparency (with interview process, training, pay and expectations) - Work hours are respected (you won't get called to clock in randomly) - Constant work (just the nature of the job) - QA (lets you and the company gauge how you're doing) - Supervisors always available to help - They try to vary the work - You will learn new skills within your position as you improve

Cons

- Your days off will vary every few months - Work weekends - Must meet productivity goals (although they are not very hard to meet) - Job itself can easily lead to burn out, seems to have a high rate of turnover (although I wouldn't necessarily blame the company for this)

3.0

Nov 29, 2018

Good pay and benefits, tedious and heavily structured

Control center specialist

Recommend

CEO approval

Business Outlook

Pros

Decent pay Great Co-workers Incentives and Perks like occasional free food

Cons

Management breathing down your neck constantly Customers/dispatchers often horrible to work with Constantly asked to lie to customers

Viewing 64 - 66 of 271 Reviews

Jobs at Rapid Response Monitoring

Customer Service Representative (NV) - $22/hr

Real Time Analyst (WFM)

Real Time Analyst (WFM)

Learning and Development Trainee - $24/hr

Audio Alarm Technology Specialist (Syracuse, NY)