Pros
Pay, benefits, commute, location, (very limited) OT.
Cons
Micromanaging is something you will have to be ok with dealing with on a daily basis. Management/Upper management watches out for each other, but not those below them (i.e. if someone in management violates policy, they do not face any consequences, whereas if someone below them (who they happen to not like) violates the same policy, they will be reprimanded/have discipline administered - (favoritism). New "policies" are implemented on an almost daily basis, i.e. dress code, taking too long on a bathroom break, not being on the phone for one minute between calls, parking "violations" if one of your tires is even slightly on the line, talking to anyone around you for more than 30 seconds - just to name a few. The heads of the company value money over their employees, they prioritize larger company’s response times i.e. all (large company x)’s alarms are treated as of a higher importance than all medical alarms and almost every other alarm company (because they pay Rapid more). When an alarm company visits the site, executives display a "visit mode" for current alarm statistics - this mode has fake alarm response time data, not the actual alarm data, then the company leaves, and they change it back. There is a hard pay cap for employees in Operations, leaving veteran employees with no incentive to work hard. Several departments (Operations at the forefront) foster a hostile work environment as a result of gossip, favoritism and extreme micromanagement.