Pros and Cons perfectly balanced. Good or Bad thing?
Pros
$20/hr pay. Being in customer service sucks but every call is between 2-5 min. Most of the supervisors and staff are friendly enough. Wellness days. Cubicles are comfortable. Break room is nice. The president of the company Jeff A, is really nice.
Cons
The pay. Las Vegas is an expensive city, $20/hr isn't really competitive. After a year of working there I still haven't reached $21/hr. Never worked somewhere that you didn't at least go up a few bucks after reaching yearly milestones. We take calls where people are in distress, hurt, or found loved ones dead. It's rough on the heart and mind but we're paid the same as people who fold clothes everyday at a department store. They used to make up for it by offering lots of overtime but they took that away as punishment for like three specific people always calling out for theirs so all of us are capped and limited to pretty much nothing now. Only like 7 hours of PTO gained a month. They rotate your schedule every three months, days AND shift times. That's hard to work around when you have kids or another job. They send you a list of times and days off to rank which one you would want least/most and scheduling has the final say. They say it goes off your performance but it's whatever fits best for them. I've had no callouts, missed days, never been in trouble and still haven't got my first choice. And it's like pulling teeth trying to get them to change your schedule. You can start at 11am and suddenly they want you to come in at 2pm or 3m and say "oh well, it's what we need". And QA... QA is terrible. they pick random calls to evaluate for quality control, which is good in the long run. But the QA team is so unhinged. You can't win with them. These scores determine your raises and schedule bid choices but they'll dock you points for asking a customer for their "password" instead of "verbal password". The scores are bogus, the things they dock you for are not in the handbook at all, and they won't release their way of scoring. Super sketchy and really makes you feel micromanaged and like you're not good enough for the job. Still have a strict dress code but no customers see us. Sups and managers always have different answers for the same questions . And they hired a bunch of people all at once so some a-holes and gross people got in.