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Rapid Response Monitoring

Engaged Employer

Rapid Response Monitoring reviews

3.7

70% would recommend to a friend

(271 total reviews)
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Russell R. MacDonnell

72% approve of CEO

69% positive business outlook

Rapid Response Monitoring has an employee rating of 3.7 out of 5 stars, based on 271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rapid Response Monitoring employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

271 reviews
1.0
Jan 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Leaving at end of shift

Cons

Compound like atmosphere where vandalism and stolen vehicles have occurred. They employ armed guards whom are on site during the busier hours. Every exit and entrance can only be accessed by employee badge. Including the usage of the bathrooms. You must request a pass to use the restrooms and doors only open on badge scan. Under constant pressure to work faster as they acquire new businesses without the proper staffing, due to consistent high turnover rate. Many finish training and then immediately quit. Others last only a few weeks. In an attempt to draw in the younger crowd entering the workforce they have “allowed” a more relaxed dress code. Per-missing long tattoos and face piercings to be prominently displayed. In the past a much stricter dress code was enforced which made the place at least feel more the “professional” office like atmosphere . To look around now one wonders at times if they have fallen down some Alice in wonderland hole. Which is surprising as optics are everything. Multiple e-mail’s received regarding keeping the building clean. They want you to change your shoes but don’t store anything in the locker room for fear it looks like it is being used for its purpose. Constant micromanaging and paranoia inducing “check ins”. Such as the practice of a supervisor calling into your phone claiming they are “testing the lines”. For what purpose? We are using modern day equipment and not paper cups tied with string so there shouldn’t be an issue with the phone lines. All your breaks including your lunch are scheduled for you. As fore-mentioned even bodily functions must not be impromptu. Your every second from the time you clock in is being monitored and accounted for. They prefer the younger generation over the more older/ seasoned employee. Then the older workers get exploited when that sector of the workforce habitually call out. They have untrained individuals operating as supervisors and trainers and wonder why no one can actually learn the new policy and procedures. (Which change on a whim) or why they can’t maintain proper staffing requirements. Stay as far away from this mind numbing and mentally exhausting establishment.

5.0
Dec 28, 2023

A Good Opportunity

Recommend
CEO approval
Business Outlook

Pros

Good pay, opportunities, and skills learned.

Cons

Can be stressful, emotionally draining

3.0
Dec 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Ability to Request a 4 day; 10 hour workweek. Work Independently (for the most part). Pay is above Average for the Area. Most Supervisors want to help you Improve. There are Opportunities for Growth

Cons

Customer's can be extremely Demanding & Disrespectful The expectations are unreasonable; it is not easy to be both personable and provide all of the information necessary. Dispatchers can be dismissive and rude; all while we must offer all pertinent information. There are massive amounts of information you have to keep track of all of the time while you are speaking and while you receive information. They want your call times under 1 minute and 5 seconds when taking calls. People will interrupt you; but you still have to find a way to fully notify them. The policies for inbound calls are very particular and can be extremely difficult to navigate; especially considering that we are two people having a conversation, rather than the employee being a robot. It is not as easy to get a promotion as they say and you pretty much have to have perfect attendance to be considered. They will interview you for positions, knowing that you wont be hired for them; don't apply unless you're doing massive amounts of Overtime and have perfect attendance.

Viewing 79 - 81 of 271 Reviews

Glassdoor has 281 Rapid Response Monitoring reviews submitted anonymously by Rapid Response Monitoring employees. Read employee reviews and ratings on Glassdoor to decide if Rapid Response Monitoring is right for you.