Does Rapid Response Monitoring pay their employees well?

According to anonymously submitted Glassdoor reviews, Rapid Response Monitoring employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Rapid Response Monitoring. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Rapid Response Monitoring?

70% of Rapid Response Monitoring employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rapid Response Monitoring 3.4 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Rapid Response Monitoring?

Control Center Specialist (53) , Customer Service Representative (24) , Operations (20) , Operations Specialist (15) , Operator (12) , Operations Supervisor (6) , Call Center Specialist (4) , Central Station Operator (4) , Data Entry (4) , Customer Service Representative (CSR) (3) , Operations Manager (3) , Training Specialist (3) , Account Executive (2) , Account Manager (2) , Central Station Specialist (2)

What are the pros of working at Rapid Response Monitoring according to real employee reviews?

"pay is good and offer overtime" ((in 32 reviews)); "The benefits are good if you’re there long enough" ((in 26 reviews)); "The company offers extensive training in small classroom settings and the trainers are very friendly and helpful." ((in 16 reviews)); "There are also a lot of pretty great people that work at the company." ((in 12 reviews)); "Clean and Nice Facility" ((in 11 reviews))

What are the cons of working at Rapid Response Monitoring according to real employee reviews?

"Poor management" ((in 8 reviews)); "Blatant favoritism and double standards" ((in 7 reviews)); "Breaks and lunches are so strict that if you are late (even by 60 seconds) you could end up suspended or fired." ((in 6 reviews)); "No work life balance." ((in 5 reviews)); "very crappy upper management." ((in 4 reviews))

What are the top reviewed Rapid Response Monitoring locations?

Syracuse , Corona , Henderson , Hackensack , Liverpool , Cleveland , Columbus , Las Vegas

Rapid Response Monitoring reviews

3.7

70% would recommend to a friend

(271 total reviews)

Russell R. MacDonnell

72% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (271 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Rapid Response Monitoring has an employee rating of 3.7 out of 5 stars, based on 271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rapid Response Monitoring employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

271 reviews

5.0

Jan 2, 2019

Account Executive

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Rapid employes some of the best people to work with and grow with both personally and professionally. I have learned so much about myself; both my strengths and weaknesses during my time with Rapid. I am pushed to be the best I can be at all times and if you work hard and display dedication, it does not go unnoticed. Rapid is a wonderful employer!

Cons

There are not any to list here.

Rapid Response Monitoring Response

7y

Thank you for sharing your feedback!

3.0

Nov 29, 2018

Good pay and benefits, tedious and heavily structured

Control center specialist

Recommend

CEO approval

Business Outlook

Pros

Decent pay Great Co-workers Incentives and Perks like occasional free food

Cons

Management breathing down your neck constantly Customers/dispatchers often horrible to work with Constantly asked to lie to customers

3.0

Sep 25, 2018

Great First Job

Administrative

Recommend

CEO approval

Business Outlook

Pros

The call center position is a great stepping stone for someone who is looking to get into customer service or sales.

Cons

If you stay too long at the company you may pick up some of their bad habits making it hard to transition to other organizations that aren't run the same authoritarian way.

Rapid Response Monitoring Response

7y

Thank you for posting your experiences!

Viewing 175 - 177 of 271 Reviews

Jobs at Rapid Response Monitoring

Customer Service Representative (NV) - $22/hr

Real Time Analyst (WFM)

Real Time Analyst (WFM)

Audio Alarm Technology Specialist (Syracuse, NY)

Learning and Development Trainee - $24/hr