Does Rapid Response Monitoring pay their employees well?

According to anonymously submitted Glassdoor reviews, Rapid Response Monitoring employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Rapid Response Monitoring. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Rapid Response Monitoring?

70% of Rapid Response Monitoring employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rapid Response Monitoring 3.4 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Rapid Response Monitoring?

Control Center Specialist (53) , Customer Service Representative (24) , Operations (20) , Operations Specialist (15) , Operator (12) , Operations Supervisor (6) , Call Center Specialist (4) , Central Station Operator (4) , Data Entry (4) , Customer Service Representative (CSR) (3) , Operations Manager (3) , Training Specialist (3) , Account Executive (2) , Account Manager (2) , Central Station Specialist (2)

What are the pros of working at Rapid Response Monitoring according to real employee reviews?

"pay is good and offer overtime" ((in 32 reviews)); "The benefits are good if you’re there long enough" ((in 26 reviews)); "The company offers extensive training in small classroom settings and the trainers are very friendly and helpful." ((in 16 reviews)); "There are also a lot of pretty great people that work at the company." ((in 12 reviews)); "Clean and Nice Facility" ((in 11 reviews))

What are the cons of working at Rapid Response Monitoring according to real employee reviews?

"Poor management" ((in 8 reviews)); "Blatant favoritism and double standards" ((in 7 reviews)); "Breaks and lunches are so strict that if you are late (even by 60 seconds) you could end up suspended or fired." ((in 6 reviews)); "No work life balance." ((in 5 reviews)); "very crappy upper management." ((in 4 reviews))

What are the top reviewed Rapid Response Monitoring locations?

Syracuse , Corona , Henderson , Hackensack , Liverpool , Cleveland , Columbus , Las Vegas

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Rapid Response Monitoring

Rapid Response Monitoring reviews

3.7

70% would recommend to a friend

(271 total reviews)

Russell R. MacDonnell

72% approve of CEO

69% positive business outlook

Ratings by category

4.0

Diversity & inclusion

4.0

Compensation and benefits

3.8

Culture & values

3.8

Career opportunities

3.6

Senior management

3.4

Work/Life balance

Rapid Response Monitoring has an employee rating of 3.7 out of 5 stars, based on 271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rapid Response Monitoring employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

271 reviews

4.0

Mar 26, 2019

Solid Start

Data entry

Recommend

CEO approval

Business Outlook

Pros

-Extremely rapid growth in the company -Very comfortable work environment -Excellent co workers -Good benefits

Cons

-Work can be tedious/monotonous -Must be alright with slow start in terms of pay/tasks to do (in case you're wanting to learn more at a rapid pace)

Rapid Response Monitoring Response

Thank you for sharing this. We do train employees in small step to make sure you are completely confident when taking on more tasks. If you feel that you are ready for more responsibility, I would encourage you to speak with your manager and we may be able to move you through more quickly.

2.0

Mar 21, 2019

Pristine Appearances Can be Deceiving

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Excellent health benefits and perks

Cons

Sweat shop...sweat shop...sweat shop...sweat shop...sweat shop...sweat shop...

Rapid Response Monitoring Response

Thank you for your feedback. We as a company have never given any quotas to achieve. We are however very mindful of efficiencies that can be gained through best practices while on each call. We are sorry to hear that working with us was not a positive experience for you and we wish you the best of luck in the future.

1.0

Mar 11, 2019

STRICT work place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The Pay was nice. That’s about it.

Cons

Everything else. Very hard hours. No time for outside life.

Rapid Response Monitoring Response

Thank you for sharing your feedback. We do understand that being a 24/7 operation has its challenges with scheduling. We do appreciate you working with us and wish you luck moving forward.

Viewing 172 - 174 of 271 Reviews

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Solid Start

Pristine Appearances Can be Deceiving

STRICT work place

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