Upper management does not take the time to listen to the people that are in the thick of it every day. There is hostility, however subtle, on a farely regular basis. When the issues with direct management are brought up to HR, there seems to be a conspriacy to protect certain members of management. At times it feels very "clique-y" and I have felt at multiple times like I was right back in high school with all of the games that come along with that. Management has come right out and said that instead of confronting a problem they would rather take the easy way out, since they are burdened with "so many issues at the moment". Disciplinary actions are not taken when they should be when people are not doing their job to the best of their potential. I have seen the exact oposite of that as well, when someone is doing a great job, but management doesn't like the person on a personal level, disciplinary actions ensue when there is no need for them. I've seen managers that lead with a personal agenda rather than a professional management style. There is training in place that teaches and guides leads and managers on how to be a good leader, but once out of the training session, I see very little of it put into action.
