90% of RV employees are employed in telemarketing sales. The company claims that you never do cold calling and that you're on the receiving end of customers calling in. This is at best a half truth. The calls you receive are transferred to you from a 3rd party who calls and tells the client to stay on the line and wait for the transfer. The RV business model purchases sales leads who larger brands deemed an unlikely sale and then sell for bargain rates to RV. The vast majority of these leads will wait after being put on hold and then you pick up and have someone who did not call in for a sale and is usually confused as to why they're on the phone. IF the lead waits on hold but hangs up right after you pick up, this negatively hits your sales numbers. It is then your job to read a script verbatim. Every mouse move, every second of a call, every bathroom break is monitored by RV's proprietary sales software. If you at all diverge from the script you're disciplined. If you don't apply high-pressure sales techniques to caller objections, you're disciplined. If you take a minute longer than the 5 minute timer you're issued by a manager for the bathroom, you're disciplined. The CEO has a TED Talk from years ago where he claims his survival in the Miracle On The Hudson made him implement serious change to treat the sales force more humanely. This is not apparent to sales employees. RV generally hires people who have no frame of reference for a healthy work environment. The "coaching" sessions that are triggered when your metrics dip are nothing more than 2 managers berating and strong-arming one employee in a conference room. The flow is generally guilt, threats, and a smidge of encouragement. I CANNOT stress this following note any stronger: THE CALLS ARE JUST LUCK OF THE DRAW. True, there is a right and wrong way to sell something. But you will routinely see the top salesperson from one week be the bottom salesperson for the next, and vice versa. If you are on the bottom for more than 2-3 weeks in a row, you're fired. The strongest selling, most positive, most energetic member of my team was fired after a 3-week dip in his numbers. He loved his job and excelled at it up until this point. This is the only company I, nor anyone else I've ever told this story to, have ever encountered in the real world where someone defecated in the middle of the floor on their way to the exit. This actually happened. It was between the two bathrooms in the water fountain area in between the doors. This was the only day our bathroom breaks were extended because we had to use the lower floor's bathroom until a cleaning crew was able to clear the protest poo. Sum up: If you're not applying for a corporate position, almost anywhere else is better. If you are applying for a corporate position, you'll probably like your job.
