Red Ventures reviews

Under-qualified Managers. They will hire anyone to compensate for the ridiculous turnover. They offer benefits after 90 days for a reason. Most respectful companies after 30 because they expect you will stay. Lack of empowerment given to the agents but all of the accountability of course. You are responsible and held accountable for unthinkable things far outside of your control and your income relies on all of those things. HR policies at RV are great if you enjoying feeling like you're in prison. I witnessed people getting fired almost weekly. I saw an agent give two-weeks notice during our busy season with all intentions on staying and performing and get walked out the door that day. If you have a bad week, you could be fired. If you call out sick, you could be fired. If you get stuck in traffic on your way back from lunch, you could be fired. If you don't read a word back to a customer verbatim, you could be fired. Too many variables involved in the job security here for the poor money received by 60% of the staff. I'm being generous with that number too. That's just in one business unit. I understand there needs to be an attendance policy. However, if you want the professionals to stay, treat them as professional business people, not babies. I think it's disrespectful to treat responsible adults this way. Using break time to urinate. Never again. Not being allowed to call a customer when I promised I would because call volumes were average. Never again. Losing sales for unnecessary reasons. Never again. Being tied to a headset like a dog to its leash in a backyard that runs forgetting its tied to its leash and suffers whiplash to become disappointed that he can't reach his water bowl after all. Never again. Working weekend nights and Sundays. Never again. Being treated like crap. Never again. Don't even bother calling out sick. Just come in and get the rest of the call center sick and see who else calls out first and gets fired. I was one of the many unfortunate good people stuck in a bad place due to economic or prior job situation, family or employment circumstance at the time. I should have know when I saw how extremely easy it was to get into this company. I should have known. Hang in there all you professionals.Things are changing fast out there in the business world and there are hundreds of sales jobs now available in the Charlotte area. Use Red Ventures as a stepping stone to a better career and more prosperous future because they have absolutely no problem using you while you are there.

Sales floor is a glorified sweatshop. Atmosphere is chaotic, with loud music, people shouting, constant loud hub-bub and salespeople sit jammed on top of each other. There is no job security. Metrics are measured daily, and two bad weeks puts you on "performance plan" for two weeks. If you don't meet the metric, you are fired. No matter how long you have worked there, or how much success you have had in the past, basically it's meet the standard every day or you are out the door. The calls come in by an "optimization" process where the "top performers" receive the calls from the marketing streams that are more likely to meet the criteria for a sale (more callers that pass credit). You don't have to have many bad days when you are at the bottom of the pail, then you are in big trouble. Doesn't have much to do with your sellling ability, but with your ability to maintain a position where you'll get quality calls. There are ways to manipulate the system and most top performers have discovered them. You are taught in your training to be honest and have integrity with your calls. That is not what you hear on the sales floor. You are told to push the limits on the rules as much as possible to make the sale. People you know are over the line (you can hear a lot of phone calls because everyone sits close) never seem to get into trouble. As for that top place to work in Charlotte rating? Pretty much arm twisting to get those surveys in. High turnover; they have to hire 600 to keep 200. That's why they have so many billboards and ads out looking for employees. They told the SC government they'd be hiring 1000 people over the next few years. Hiring 1000 firing 700.