Pros
Provide lunch and food a lot My supervisor was sweet
Cons
Misleading with interview and training. They company made it seem as if the inbound calls are customers wanting services when in reality the calls are inbound cold sales. Some customers may know why they are calling or being transferred where as others who are being transferred over from their utility companies are mislead by the utility company before even speaking with you. The utility companies inform the customers they are being transferred over to receive their confirmation number or verify their new address. Or in some cases they are just transferred over from an automated system, oblivious to what’s going on. Then it’s up to you to get them to buy internet, cable, or phone services. Very fustrating and stressful. Also they changed the commission plans almost every month. If they see that someone is making too much money they change the commission pay ASAP and in some cases will find a way to fire you in order not to pay you. Strict attendance policy , basically you have to pray you have no emergency come up because you will receive points regardless of how major your situation is. I was pregnant working here and they honestly didn’t care ! Even with doctors note , you still receive points ! Miss 3 days or more and your pretty much fired ! It’s like they creat new rules every month in order to find reasons to fire staff! Very high turn over rate.