About a year and a half ago I'd have had no complaints. But looking at the difference between then and now, it's quite sad how much of a gradual reduction in quality the position has experienced. They are trying to push so many countless initiatives, that it gets confusing just keeping track. The most egregious of these is the one job family. I was a teller at a previous bank, and it was not for me. Easy work, entry level, but not for me. Within the last year and a half, our tellers have ALL been raised to $15/hr just to equalize everything. The problem is, they did not give blanket raises to the people who were just ever so slightly above that mark. So you'll have it where a teller is making $15 an hour, while a banker (which is 95% a sales job) is making only a couple dollars more an hour. That is not balanced for merit, considering "incentives" for Regions are 1. Very small quarterly payouts 2. Based on a goal, but not a % of what you sell unless it's an annuity product, just added through the quarter and converted into Profit Equivalent (PE) 3. Also affected by the ENTIRE branches customer service score. Not your own. Yes, other people getting bad customer service reviews can lower your already small sales bonus that happens four times a year total.
That's not even the kicker. The "one job family" is FORCING the bankers to take time out of their days to go run teller transactions, do change orders and miss opportunities for a new customer coming in, sometimes for an entire day. So the already difficult to meet goals are now impeded by the requirement of going up to teller row and being a teller, even though they hired you as a banker (Financial Relationship Consultant). If you are offered this position, think long and hard. Just know that coming in, you will make maybe $3/hr more than the tellers who are doing entry level work, but you will also be taken away from your desk and forced to also be a teller.
