The biggest con is that, like so many other banks, Regions is beginning to rely more and more on technology to help their customers but it's at the expense of customer service. That bothers me given that I'm a customer service oriented person.
The staffing model is a HUGE issue. Optimal staffing for my branch would be 7 employees. We, currently, have six. If we have to send someone out to another branch; if someone is on vacation; if someone is out sick, they'll let us run with 4 people.
On slow days (T,W,Th), only two people will be behind the cash line - one covering lobby, the other covering drive thru. If Regions had their way, we'd only have one person back there covering both sides. It has been stated to us time and time again that the philosophy is this - with the advent of online banking, mobile banking, and the DepositSmart ATMs, Regions has given customers plenty of ways to do banking that don't involve coming to a branch. If they have to wait in a long line in the lobby or the drive thru, that's their own fault for choosing to come to the bank. Seriously. That's the philosophy.
Additionally, they change the incentive pay out hurdles every quarter. This last quarter, they changed them halfway through the quarter because they'd already blown their payout budget for the year. When employees said "forget the incentive pay and give us raises," we were told that, without an incentive, we'd have no reason to hit our goals.
