I applied as a teller expecting to work my way up and was told in my interview that I would be better as a Financial Services Specialist. Little did I know the company was switching to the Universal Banker model 5 months later. This consists of being both a teller and a banker. If I knew I was going to get scammed into this, I would have left the interview right then. When we switched to the new model, NOBODY got a raise and responsibility kept piling on. They expect you to be able to be a teller while also hitting branch goals which were insanely high. Customers were taking their accounts the other banks because of this new model, it is not working. I was given a promotion then it fell through the cracks because the branch was too new and they wanted to keep me there. I had a start date and had cleaned out my desk when I was told sorry, there's too many "moving parts". You get written up for the stupidest stuff and it is impossible to advance in the company. If you are a single young person with no kids and no life, this is the job for you. They don't pay employees what they deserve and the micro-managing is overwhelming. We found that there were small microphones at our desk to make sure we were having the full financial conversation with customers. I have had homeless customers use the bathroom and get sick/spit on my desk. You are forced to sell products to customers that they don't even need or that would even worsen their financial situation, just to keep your job. For what I dealt with I feel like I wasn't even half compensated for. Their goal is to have one person do everything to consolidate job roles and cut costs. I have never felt so taken advantage of in my entire life, it's crazy how refreshing it is now to work at a bank that appreciates me and treats me how I deserve. I know employees that have been there for 30+ years and have gotten laid off for no reason at all but to save the company money. If you want to work for a company that micromanages, has insane expectations, want to be stuck in the same role for 20 years, or just doesn't have any interest in helping you advance your career, this is the place to be. Regions does not have any interest in helping customers or employees, it's all about the numbers.
