Is ReliaQuest a good company to work for as a Customer Success Manager?

Customer Success Manager professionals working at ReliaQuest have rated their employer with 2.7 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of ReliaQuest employees being 3.8 out of 5 stars. Search open Customer Success Manager Jobs at ReliaQuest now and start preparing for your job interview by browsing frequently asked Customer Success Manager interview questions at ReliaQuest .

Does ReliaQuest pay Customer Success Manager employees well?

Customer Success Manager professionals rate their compensation and benefits at ReliaQuest with 3.1 out of 5 stars based on 18 anonymously submitted employee reviews. This is 27.8% worse than the company average rating for salary and benefits. Find out more about Customer Success Manager salaries at ReliaQuest.

How happy are Customer Success Manager professionals working at ReliaQuest?

43% of Customer Success Manager employees at ReliaQuest would recommend their employer to a friend. This rating has decreased by 36% in the past 12 months. Customer Success Manager professionals have also rated ReliaQuest with a 2.2 rating for work-life-balance, 2.8 rating for diversity and inclusion, 2.6 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ReliaQuest?

Security Analyst (58) , Anonymous (29) , Cyber Security Analyst (29) , Software Engineer (24) , Senior Software Engineer (20) , Business Development Representative (BDR) (19) , Greymatter Specialist (17) , Security Engineer (17) , Customer Success Manager (16) , Sales (16) , Manager (11) , Account Executive (10) , Enterprise Account Executive (9) , SOC Analyst (9) , Analyst (8)

What are the pros of working at ReliaQuest according to real employee reviews?

"The people are great and are always willing to help" ((in 70 reviews)); "Very well paid and good benefits as well." ((in 53 reviews)); "Great opportunities to work on your professional growth and advance in your career." ((in 38 reviews)); "1. Good pay" ((in 33 reviews)); "Team is great and helpful" ((in 33 reviews))

What are the cons of working at ReliaQuest according to real employee reviews?

"This fails in the sense that they promote unqualified management far too soon." ((in 37 reviews)); "No work life balance at all." ((in 22 reviews)); "Manager are also put in place that have no buisness being managers." ((in 18 reviews)); "No work from home policy" ((in 13 reviews)); "These people and the upper management are not worth it." ((in 10 reviews))

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ReliaQuest

ReliaQuest Customer Success Manager reviews

2.7

43% would recommend to a friend

(18 total reviews)

Brian Murphy

44% approve of CEO

43% positive business outlook

Ratings by category

3.3

Career opportunities

3.1

Compensation and benefits

2.8

Diversity & inclusion

2.6

Culture & values

2.3

Senior management

2.2

Work/Life balance

Manager, Customer Success employees have rated ReliaQuest with 2.7 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Manager, Customer Success professionals have an average working experience there.

Ratings by demographic groups

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Reviews by job title

18 reviews

4.0

Jan 26, 2025

Challenging but worth it!

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great industry - cybersecurity is booming and fascinating! Challenging in the best way - this company pushes you not just to do what you're supposed to do, but to do what you're capable of. The days fly by - I look up and it's 4PM. No day is the same! Being in the office allows me to tap resources on the shoulder quickly to get the answers I need FAST Collaborative, entrepreneurial culture They pay fairly well, compared to industry standards

Cons

There is no flexibility to work from home.

ReliaQuest Response

Thank you for your review. We agree that working in a fast-paced industry like cybersecurity is both rewarding and challenging, and being in the office together allows for innumerable opportunities to collaborate.

1.0

Jul 18, 2024

Company only cares about squeezing the most out of staff

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Some of the best people I've ever had the pleasure to work alongside.

Cons

Never trust the management. They say they care about their employees, when in all honesty, THEY DON'T Work-life balance does not exist. There is so much work to do and you are expected to work more than the usual 8hr day without extra pay. This is a frustrating place to work. Don't work here unless you have a solid backup plan.

ReliaQuest Response

It's disappointing to hear you are did not have a positive experience working at ReliaQuest. We invest significant resources in supporting our people, which has allowed us to promote from within and grow our own leaders who have built great careers here. We do move fast and it's not an easy problem that we solve, but we never want our teammates to feel like they have to sacrifice their life outside of the office. We'd like to understand your experience better. Please reach out to feedback@reliaquest.com if you are willing to share more so we can all get a little bit better.

5.0

May 10, 2024

Amazing Company on a rocket ship to the moon!

Manager, customer success

Recommend

CEO approval

Business Outlook

Pros

RQ has been a great company, valuing top performing employees, always looking at opportunities to promote those within and offers very competitive pay and

Cons

In office only, only remote employees are allowed if in sales.

Viewing 4 - 6 of 18 Reviews

Jobs at ReliaQuest

Operations Specialist

Associate Software Engineer

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ReliaQuest

ReliaQuest Customer Success Manager reviews

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Ratings by demographic groups

Reviews by job title

Challenging but worth it!

Company only cares about squeezing the most out of staff

Amazing Company on a rocket ship to the moon!

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