Is Reputation a good company to work for?

Reputation has an overall rating of 3.2 out of 5, based on over 488 reviews left anonymously by employees. This rating has decreased by 15% over the last 12 months. 45% of employees would recommend working at Reputation to a friend and 32% have a positive outlook for the business. The best reviews about Reputation have been left by employees working as Account Executive , Sales Development Representative (SDR) and Sales .

Does Reputation pay their employees well?

According to anonymously submitted Glassdoor reviews, Reputation employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Reputation. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Reputation?

45% of Reputation employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Reputation 3.6 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Reputation?

Software Engineer (26) , Sales (17) , Sales Development Representative (SDR) (17) , Senior Software Engineer (16) , Account Executive (14) , Business Listings Coordinator (10) , Manager (10) , Customer Success Manager (8) , Managed Response Coordinator (7) , Anonymous (5) , Customer Success Manager (CSM) (5) , Director (5) , Marketing (5) , Coordinator (4) , Customer Success (4)

What are the pros of working at Reputation according to real employee reviews?

"Great culture and direction as a company." ((in 44 reviews)); "Great people that work there" ((in 39 reviews)); "A Good work life balance" ((in 29 reviews)); "Great team and collaboration to help everyone succeed!" ((in 29 reviews)); "Benefits are great." ((in 18 reviews))

What are the cons of working at Reputation according to real employee reviews?

"Management was poor and ineffective" ((in 28 reviews)); "Lack of team cohesion and leadership" ((in 22 reviews)); "Constant layoffs." ((in 12 reviews)); "Work culture was good, now it has been a nightmare." ((in 5 reviews)); "The CEO always raves how this will be a US based company and you will never be dealing with someone outside of the US, but now they are outsourcing a lot of the work." ((in 4 reviews))

What are employees saying about Reputation layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Reputation layoffs and their outlook for job security at Reputation in 2026.

What Reputation locations have received the highest employee ratings?

Lehi , Chicago , Scottsdale , Tempe , New York , Phoenix

Reputation reviews

3.2

45% would recommend to a friend

(460 total reviews)

Joe Burton

52% approve of CEO

32% positive business outlook

Ratings by category

3.6

Work/Life balance

3.5

Diversity & inclusion

3.1

Culture & values

3.1

Compensation and benefits

2.9

Senior management

2.9

Career opportunities

Reputation has an employee rating of 3.2 out of 5 stars, based on 460 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reputation employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

460 reviews

1.0

Dec 6, 2024

Unstable Leadership and Poor Communication – Proceed with Caution

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

The colleagues in the trenches are talented and supportive.

Cons

The company is in disarray. Recent layoffs were handled poorly, with no clear communication to the broader organization. This was a surprise attack, leaving employees anxious and uncertain about their future. The entire executive leadership team (ELT) has turned over in a short period, with every departure framed as "pursuing other opportunities." It's evident that these statements aren't truthful, and the lack of transparency erodes trust within the organization. Shifting priorities and a lack of cohesive vision make it challenging to deliver value to customers. As a CSM, I frequently had to bridge the gap between broken internal processes and frustrated clients without adequate support from ever changing leadership.

Reputation Response

1y

We appreciate both your acknowledgment of the talented and supportive colleagues you worked with and your constructive advice for improvement. Organizational changes and leadership transitions are always difficult, and we regret that these events left you (and potentially others) feeling uncertain. We take your feedback seriously and will continue our strides towards increased transparency and thoughtful communication in navigating such moments. We’re committed to (re)building trust and providing clear direction. Stabilizing our leadership team and improving processes to better support our employees and customers are top priorities. Your advice to openly communicate about challenges and the company’s direction resonates with us, and we will continue taking steps to create a more cohesive vision and consistent messaging. Thank you again for your feedback and your contributions during your time here. We are dedicated to learning from this input to foster an even stronger, more supportive environment for our team. We wish you the best in your future endeavors.

4.0

Dec 4, 2024

Great company to work for!

Sdr team lead

Recommend

CEO approval

Business Outlook

Pros

Team atmosphere is amazing here!

Cons

Recent restructuring has increased workloads

Reputation Response

1y

Thank you for your feedback! We’re thrilled to hear that you value the amazing team atmosphere, it’s something we strive to cultivate across the organization. We understand that restructuring can lead to changes in workloads, and we appreciate your dedication and adaptability during these transitions. Your insights are important to us, and we’re actively working to ensure workloads remain balanced while continuing to support our teams with the resources they need to thrive. If you have specific suggestions or concerns, we encourage you to share them with your manager or HR. Together, we can address any challenges and keep our team culture strong. Thank you for all that you contribute to our success!

5.0

Nov 26, 2024

Good work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good coworkers a lot of opportunity to learn

Cons

far from the city when I commuted

Reputation Response

1y

Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the work, the team, and the opportunities for growth. We appreciate your contributions during your time with us and wish you continued success.

Viewing 43 - 45 of 460 Reviews

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Unstable Leadership and Poor Communication – Proceed with Caution

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Good work

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