Reputation reviews

3.2

45% would recommend to a friend

(119 total reviews)
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Joe Burton

52% approve of CEO

32% positive business outlook

Reviews by job title

119 reviews

Reviews about "Culture"

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1.0
May 21, 2025
Recommend
CEO approval
Business Outlook

Pros

- Great people (who are left) - Flexible PTO

Cons

Leadership is disconnected and misaligned, with poor communication both among executives and to the rest of the organization. Top talent is leaving across all departments, from senior leaders to individual contributors, on what feels like a weekly basis. What’s left is a group of burned-out employees carrying the weight with no clear direction, no recognition, and a constant fear of being next on the chopping block. Reputation used to be a place people were proud to work. Now, it feels like survival mode. There are some attempts being made to turn things around, but the general sentiment is that it may be too little, too late. Morale is at an all-time low, and people are actively looking elsewhere.

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Reputation Response
1y
Thank you for sharing your candid feedback. We're sorry to hear that your recent experience hasn’t met expectations. Your perspective is important, and we want you to know we’re listening. We understand how difficult it can be when valued colleagues depart, especially when their absence impacts workload. Our intent is not to maintain the status quo or place additional burden on remaining team members, but rather to use these moments as an opportunity to reassess priorities, streamline efforts, and work more efficiently until an appropriate backfill can be assessed. If you’re feeling unsupported, we encourage you to connect with your manager or HRBP, we’re here to help. We recognize that morale, retention, and communication are critical focus areas. While we know there’s room to grow, we remain committed to strengthening leadership alignment, enhancing transparency, and building trust throughout the organization. Thank you again for your honesty and for the continued contributions you make as part of our team.
1.0
Apr 16, 2025

Not what it used to be

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Individuals who are hard working and believe in the product - Great people - Flexible work schedule

Cons

- Concerning trend of sexism, especially within the Customer Success team. Female leaders were all bypassed for promotions, or even demoted, so that less qualified male candidates could be brought in. What was a diverse team of leaders, is now all males who are friends outside of work. - C Suite aware of growing concerns around sexism and equality for women in the workplace, but have made no meaningful changes. This was brought up in an all hands, within employee surveys, and numerous exit interviews of employees leaving due to these concerns. -Growth opportunities are limited, as leaders tend to favor employees or hire external candidates (despite qualifications) who have a personal connection to hiring manager.

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Reputation Response
1y
Thank you for taking the time to share your experience and feedback. We’re glad to hear you found value in the people, flexibility, and product at Reputation. We truly appreciate the contributions you made during your time here. We take concerns about diversity, inclusion, and equity very seriously and remain dedicated to ongoing efforts to strengthen these areas through employee feedback surveys, leadership accountability, and internal initiatives, such as our Pathfinder Project, which will include employees from cross-functional groups coming together to develop actionable recommendations that will drive meaningful improvements within the organization. We recognize that perceptions of limited growth opportunities and favoritism can be frustrating and damaging to morale. We want to be clear that our goal is always to hire and promote the most qualified individuals based on merit, alignment with our values, and the needs of the business — regardless of personal relationships. That said, we also understand that when employees don’t see clear, consistent pathways for development, or if hiring decisions lack transparency, it can lead to concerns about fairness. We're actively working to improve internal mobility, career development frameworks, and manager training to support equitable growth opportunities across the company. We appreciate your insights and will continue working to ensure that all employees feel supported and empowered in their careers. We wish you the very best in your next chapter.
2.0
Mar 19, 2025
Recommend
CEO approval
Business Outlook

Pros

- Talented and hard working colleagues who are committed to their roles. - Exposure to Reputation Management industry & SaaS environment - Flexible PTO & flexible working schedules

Cons

- Growth opportunities are extremely limited, with leadership frequently hiring external candidates sourced through personal connections rather than considering internal candidates for advancement - Leadership changes in CS have contributed to an environment where employees feel under valued and under supported - Multiple leaders/ middle managers have raised concerns about gender equity and workplace culture, yet these issues remain unaddressed - SLT & HR have been made aware of these concerns by numerous leaders who have since left, but meaningful action has not been taken - Concerning budget cuts in CS have led to layoffs and stagnant wages, causing current employees to have increased workloads without additional compensation - Variable pay KPIs often change without notice making it difficult for employees to reach their goals and earn their full bonuses

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Reputation Response
1y
We appreciate your feedback and your recognition of your talented former colleagues and Reputation's flexible working programs. We are disappointed to hear about your other experiences as they do not align with the standards we strive to uphold. We take your concerns about growth opportunities, workplace culture, leadership, and inclusivity very seriously. The company has recently rolled out an enhanced annual performance review process that fosters more productive conversations between leaders and employees about performance and growth opportunities. We've also identified two key projects for this year, which include delivering manager capability and leadership effectiveness training, as well as developing and implementing a career growth and development framework. Senior leaders and HR continue to listen to employee feedback and implement changes that acts on this feedback, however, change is a continuous process and can sometimes take time. Reputation is committed to fostering a respectful and inclusive work environment, and we encourage open and honest feedback to help us improve. We are disappointed that you feel your concerns were not addressed appropriately. Our leadership and HR teams continuously work to ensure that all employees feel heard and supported, and we remain committed to investigating and addressing any issues raised where needed. We appreciate your contributions during your time here and we wish you much success in your next opportunity. If you would like to discuss your concerns further, we encourage you to reach out to our HR team directly at peopleops@reputation.com.
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