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      Reputation

      Engaged Employer

      Reputation reviews

      3.3

      50% would recommend to a friend

      (119 total reviews)
      avatar

      Joe Burton

      54% approve of CEO

      30% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      119 reviews

      Reviews about "Culture"

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      1.0
      Dec 6, 2024

      Unstable Leadership and Poor Communication – Proceed with Caution

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The colleagues in the trenches are talented and supportive.

      Cons

      The company is in disarray. Recent layoffs were handled poorly, with no clear communication to the broader organization. This was a surprise attack, leaving employees anxious and uncertain about their future. The entire executive leadership team (ELT) has turned over in a short period, with every departure framed as "pursuing other opportunities." It's evident that these statements aren't truthful, and the lack of transparency erodes trust within the organization. Shifting priorities and a lack of cohesive vision make it challenging to deliver value to customers. As a CSM, I frequently had to bridge the gap between broken internal processes and frustrated clients without adequate support from ever changing leadership.

      avatar
      Reputation Response
      1y
      We appreciate both your acknowledgment of the talented and supportive colleagues you worked with and your constructive advice for improvement. Organizational changes and leadership transitions are always difficult, and we regret that these events left you (and potentially others) feeling uncertain. We take your feedback seriously and will continue our strides towards increased transparency and thoughtful communication in navigating such moments. We’re committed to (re)building trust and providing clear direction. Stabilizing our leadership team and improving processes to better support our employees and customers are top priorities. Your advice to openly communicate about challenges and the company’s direction resonates with us, and we will continue taking steps to create a more cohesive vision and consistent messaging. Thank you again for your feedback and your contributions during your time here. We are dedicated to learning from this input to foster an even stronger, more supportive environment for our team. We wish you the best in your future endeavors.
      4.0
      Nov 12, 2024

      Working at Reputation

      Marketing operation manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent Culture Unlimited PTO and you are encouraged to use it

      Cons

      No matching 401k Limited Resources

      avatar
      Reputation Response
      1y
      Thanks for your review. We're thrilled to hear you appreciated our excellent culture and the flexibility of our PTO policy. Encouraging our employees to take time for themselves is an important part of our employees' wellbeing and maintaining a balanced workplace. While we aim to optimize our resources to support our teams, we recognize there’s always room for improvement and are consistently reviewing ways to better support our people. Your input is valuable as we explore ways to enhance the support and benefits we provide to our employees. We’re grateful for your contributions during your time with us and wish you continued success in your future endeavors.
      4.0
      Oct 15, 2024

      Typical Medium Sized SV Tech

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      food, social activities, causal atmosphere

      Cons

      Low employee morale. Digging into the problem, employees are envious that their buddy at Facebook down the street makes more.

      avatar
      Reputation Response
      1y
      Thank you for your review and highlighting the enjoyable aspects of working here, such as the food, social activities, and casual atmosphere. These are all aspects we take pride in to create a positive workplace. Thank you for your feedback on morale and compensation. We regularly evaluate our compensation packages and strive to ensure we are competitive within the industry. While external comparisons can be common, we focus on providing a well-rounded environment that offers growth opportunities and a supportive culture in addition to competitive pay. Regarding your suggestion about leadership and technical skills, we appreciate your feedback. We believe strong leadership is key to success, and we are always working towards enhancing both leadership and technical abilities within our teams to ensure the best possible guidance and support. Thank you again for your feedback, and we wish you continued success in your future endeavors.
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