Reputation reviews

3.2

45% would recommend to a friend

(460 total reviews)
avatar

Joe Burton

52% approve of CEO

32% positive business outlook

Reputation has an employee rating of 3.2 out of 5 stars, based on 460 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reputation employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

460 reviews
5.0
May 10, 2024

T&E Manager

Recommend
CEO approval
Business Outlook

Pros

Good working culture and good work life balance

Cons

Roles and responsibilities not defined by stake holders

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Reputation Response
2y
We appreciate your review of our positive work culture and commitment to maintaining a healthy work-life balance. We strive to create an environment where everyone feels valued and supported. Ensuring that our employees understand what is expected of them is a priority for us. We will share your suggestions with management to ensure there is clarity. Thank you for your feedback
2.0
May 8, 2024
Recommend
CEO approval
Business Outlook

Pros

-Nice office in Scottsdale with snacks and drinks -Handful of great people (most are no longer with the company) -Can make moves if you're smart and have intrinsic ability -Industry reports are very well done and big value add to customers -Nicest IT team members I've ever met!

Cons

-In the last 12-18 months, Reputation has completely gutted and replaced all executive team members with more mediocre people -Company continues to send non-revenue-producing employees to President's Club while neglecting CSMs -I was personally gaslit by HR on multiple occasions -I called a senior executive (still on staff) for approval on a renewal; was berated and hung up on -In 2022, I watched company executives strategically hide millions of dollars of churned revenue QoQ in an effort to lure investors -Company has laid off more than 300 FTEs between Aug 2022 - Present -Company continues to churn excessive amounts of business each quarter -In 2023, the company eliminated most monetary incentive mechanisms for CSM team -Company is run by minority owner PE group with large BoD presence, executive team has no true autonomy -Product is largely reliant on more than one hundred 3rd party connections which constantly break, leaving both customers and employees frustrated -Internal speed is extremely slow, always waiting on internal parties to the chagrin of customers -General culture of mediocrity and toxicity, quiet firing by newly placed leaders has taken off recently -No 401k match

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Reputation Response
2y
Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our office environment, people, and the quality of our industry reports. We value our people greatly and aim to provide an environment and resources that make working at Reputation a rewarding experience. However, we appreciate your honest feedback with the list of challenges you raised in your review. Your experience does not align with the standards we aim to uphold at Reputation or the experiences of the majority of our other employees and we take your feedback of this kind seriously. We understand that organizational changes can sometimes be challenging, but we are committed to consistently communicating and being transparent throughout these processes. We are continuously striving to enhance our offerings and processes to better serve our employees & customers and uphold the highest standards of integrity and quality. We are dedicated to fostering a positive and inclusive work environment for all employees which includes fair and respectful treatment from leadership and HR. If you feel you were mistreated in any way, we encourage you to connect and raise your concerns with our new Chief People Officer. We will always take appropriate actions to promote a healthy workplace culture. Your feedback is invaluable to us as we try to ensure every employee has a positive and professional experience at Reputation. We encourage you to reach out to alternative HR or leadership directly to discuss your concerns in more detail. Thank you again for bringing these matters to our attention. We are committed to addressing them promptly and effectively.
5.0
May 7, 2024

Great Place

Recommend
CEO approval
Business Outlook

Pros

Great coworkers Supportive teams Great product training

Cons

Layoffs and hiring freezes were not fun to watch.

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Reputation Response
2y
Thank you for taking the time to share feedback with us on your positive experience with Reputation relating to coworkers, teams, and product training. On your other point, we recognize the impact that organizational changes can have on morale and are committed to fostering open and transparent communication with our employees to address any concerns. We appreciate having you on the team and encourage you to continue providing feedback via our various feedback channels when needed. Thanks again!
Viewing 73 - 75 of 460 Reviews

Glassdoor has 488 Reputation reviews submitted anonymously by Reputation employees. Read employee reviews and ratings on Glassdoor to decide if Reputation is right for you.