Reputation reviews

3.2

45% would recommend to a friend

(55 total reviews)
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Joe Burton

52% approve of CEO

32% positive business outlook

Reviews by job title

55 reviews

Reviews about "Compensation"

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2.0
Jun 6, 2025

Once a good company, now totally lost. Morale has never been lower.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Hybrid work environment -Nice office and office perks -Flexible PTO -Many brilliant and kind people work here -Cutting-edge technology in some products -CEO makes attempts to be transparent and honest

Cons

-Weak benefits (no matching 401k, expensive health insurance) -Uncompetitive pay -Little to no recognition -No upward mobility(but always more work and responsibilities) -Hard work and good performance reviews result in more work, not more pay -Top performers and long-time employees are getting poached (due to better pay at competitors) -Executives hire their buddies and ignore others for promotions -Unclear vision (we say one thing then bend to whatever executive leadership, the board, or a customer asks) -High turnover and low average tenure -Continuously moving goalposts (good luck setting achievable goals) -Continuously changing performance review program and laughable performance raises (if any) -Large portion of bonus based on things out of your control -Devolving back into a sell-first, "customer is always right" mentality (desperate for money) -Leadership wants things done fast, cheap, and high-quality but doesn't understand you can't have all three -Leadership and HR talk the talk, but do not walk the walk when it comes to employee satisfaction. No one wants to admit that better pay would have a better effect on morale and satisfaction than any sort of "culture" building would.

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Reputation Response
1y
Thank you for being a valued member of our team for over five years. We appreciate you sharing both what’s working well, like our hybrid model, flexible PTO, and collaborative culture, and where we have room to improve. We also appreciate your recognition of our CEO’s efforts to communicate transparently. Your feedback reinforces the importance of open dialogue that we aim to uphold across all levels of the organization. We recognize your concerns around benefits, compensation, and career growth. While we don’t currently offer 401(k) matching, we regularly evaluate our offerings and recently moved to a provider known for low fees and ease of use. To clarify, our compensation strategy is grounded in trusted market data reflecting industry and regional benchmarks, not perception. That said, we know compensation is just one part of feeling valued, and we are continuing to assess how we recognize and reward performance across the board. We currently have a focus group brainstorming solutions in this area, among several others. Your assessment of our tenure and goal & performance review processes are a bit unexpected. Our average tenure is over 3 years which is generally not considered to be low in the tech space. Additionally, our goal & performance processes that were rolled out earlier this year have received positive feedback for their clarity, simplicity, and better business alignment. Nevertheless, we are always working on improving our programs related to career development and internal mobility. While not all change happens as fast as we’d like, your input helps us prioritize what matters most to our employees. We’re committed to listening, learning, and taking meaningful action to create a better experience for everyone here. Thank you again for sharing your experience and for being part of our journey. If you haven’t already, we encourage you to speak with your HRBP or manager directly to address your areas of concern. Your voice truly matters and it helps us grow.
2.0
Mar 19, 2025
Recommend
CEO approval
Business Outlook

Pros

- Talented and hard working colleagues who are committed to their roles. - Exposure to Reputation Management industry & SaaS environment - Flexible PTO & flexible working schedules

Cons

- Growth opportunities are extremely limited, with leadership frequently hiring external candidates sourced through personal connections rather than considering internal candidates for advancement - Leadership changes in CS have contributed to an environment where employees feel under valued and under supported - Multiple leaders/ middle managers have raised concerns about gender equity and workplace culture, yet these issues remain unaddressed - SLT & HR have been made aware of these concerns by numerous leaders who have since left, but meaningful action has not been taken - Concerning budget cuts in CS have led to layoffs and stagnant wages, causing current employees to have increased workloads without additional compensation - Variable pay KPIs often change without notice making it difficult for employees to reach their goals and earn their full bonuses

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Reputation Response
1y
We appreciate your feedback and your recognition of your talented former colleagues and Reputation's flexible working programs. We are disappointed to hear about your other experiences as they do not align with the standards we strive to uphold. We take your concerns about growth opportunities, workplace culture, leadership, and inclusivity very seriously. The company has recently rolled out an enhanced annual performance review process that fosters more productive conversations between leaders and employees about performance and growth opportunities. We've also identified two key projects for this year, which include delivering manager capability and leadership effectiveness training, as well as developing and implementing a career growth and development framework. Senior leaders and HR continue to listen to employee feedback and implement changes that acts on this feedback, however, change is a continuous process and can sometimes take time. Reputation is committed to fostering a respectful and inclusive work environment, and we encourage open and honest feedback to help us improve. We are disappointed that you feel your concerns were not addressed appropriately. Our leadership and HR teams continuously work to ensure that all employees feel heard and supported, and we remain committed to investigating and addressing any issues raised where needed. We appreciate your contributions during your time here and we wish you much success in your next opportunity. If you would like to discuss your concerns further, we encourage you to reach out to our HR team directly at peopleops@reputation.com.
4.0
Sep 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Good WLB, decent pay. Remote workish

Cons

layoffs, no mobility, stock option not worth much

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Reputation Response
1y
Thank you for sharing your honest feedback. We're glad to hear that you value the work-life balance, competitive pay, and hybrid work environment that the company offers. These are areas we consistently strive to maintain and improve, knowing how important they are to fostering a healthy work environment. In terms of mobility within the company, we're committed to identifying opportunities for growth and development for our employees. We are actively working on enhancing internal career paths, and your feedback is helpful as we evaluate how we can improve this further. We encourage you to speak with your leader about opportunities available for you right now and if you have any additional questions or concerns, you should reach out to your HR Business Partner. We understand that organizational changes can be challenging for some, but we continuously aim to provide stability and competitive compensation packages to reflect the value our employees bring. We will certainly keep your concerns in mind as we assess ways to strengthen the overall employee experience. We encourage you to continue sharing your thoughts as we grow together, and thank you for being part of the team.
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